Next Return Policy | Read Before You Return Your Purchase

Have you bought clothing online and the size or color is not what you expected? Well, don’t worry. It’s not frustrating at all with the new-age return policies. Next is a well-known retailer of clothing and accessories for all age groups and they have also brought in their Next return policy to resolve similar issues of their customers.

Returning items to Next is a straightforward process that can save you time and hassle. Returns will be very easy if you follow our guide, whether you order online, in-store, or over the phone, Next has a quick, easy, and free returns process.

What is the Next Return Policy?

Next gives top priority to their customers, if you are not satisfied with the purchase then the company offers a relaxed and user-friendly Next return policy. You are allowed to return their product at Next if for whatever reason, you are not happy with the purchase.

You may return your item within 28 days of purchase or delivery. The product must be in its original condition along with a receipt. If your product is worn or damaged, you are not eligible to make a return at Next. All the tags must be intact with the product.

Next Return Policy
Return Window
28 Days
Return Method
Contact Info.
1-888 385 6398
Official Website

How Does Return Policy Work?

Next offers many different methods for return and exchange. You can either return it at the store, via post, or use a smart label. All methods are explained in detail in this article.

Return via Post

You need to fill out the return form to make a successful return. The delivery note comes from the company while you make a purchase. Provide them with all the necessary details such as name, email address, order number, and Zip code. Pack the product securely in a box and affix the return label. Return the package via post. As per the Next return policy, postal costs will be your responsibility.

Attach the new label on the front side of the package with the following address details.

Next, Global Response
3580 NW 56 St
Suite 100
Ft Lauderdale
FL 33309, USA

Return Using Smart Label

Another option under the Next return policy is to use the smart label. A smart label is an easy sticky label that can be peeled off. With a smart label, you can easily return your items via U.S. Mail from a location that’s convenient to you. For this, you don’t need to pay any postal fee at the time of return as Next will deduct $7 from your refund. Follow these simple steps.

  • Complete the returns note and enclose it in your return package.
  • Write your address on the smart label, and stick it on the outside of your return package
  • Drop your return package at any of the US Mail Facility nearby you or arrange a USPS pick-up from a location of your convenience.
  • You can track your order with the help of the tracking number mentioned on the smart label.

Return at Store

To get your refund instantly, this is the best and fastest way to return your product. To make a store return, the customer has to bring the product back in its original condition to the nearest store along with all original receipts, online purchase receipts, or a copy of the shipping confirmation email, whatever applies to it.

Conditions for Next Return Policy

There are the following conditions that must be fulfilled if you want to return your product at Next:

  • The product must be returned in its original condition.
  • The product must be sealed, undamaged, or unworn.
  • You must submit the proof of purchase with the product to make a return.
  • All tags must be intact with the product.

Exceptions for Return Policy at Next

There are the following products that cannot be returned due to hygiene and safety according to the Next return policy.

  • Jewellery
  • Grooming products
  • Items that have a security seal can only be returned if faulty
  • Cosmetics products
  • Perishable goods
  • Shoe fitting tool for children
  • Gift cards/vouchers
  • Customized products and opened pots

Next Return Policy Without a Receipt

If you have lost the receipt, and you used a debit/credit card at the time of purchase then you can use a copy of the invoice slip which will act as proof of purchase. You can submit the proof of purchase to make a smooth return.

If you make a return without a receipt, there is no guarantee that your return can be accepted. It all depends on the manager whether he/she accepted the return or not.

Are Next Returns Free?

No, the Next returns are not free. You need to pay for the shipping charges. While you get a refund, Next will deduct $7 as a shipping fee from your total paid price.

Can I Return Online Items at the Next Store?

Yes, you can return items purchased online from to a Next store. To return an item, you will need to take the item and your order confirmation to the store. They will check your item and process the return for you. Please note that not all stores can accept returns, so you should check with the store in advance.

Next Gift Card Policy

You can purchase gift cards from the Next website. They are valid for up to 24 months. Gift cards are available from £10 to £200.  You can use this for purchase at Next. Provide the required information to order an eGift card. You are not eligible to cancel, return, or redeem cash from your gift cards. In case of a lost or stolen product, you will be responsible for it.

Next Exchange Policy

There is no exchange policy at Next. Customers will have to follow the Next return policy if they want to exchange the product. Mail the item back to the Next store, wait until your product is confirmed by Next and you get a confirmation email.

It suggests that first, you mail the item back and then place a new order. Shipping fees and other handling charges will be deducted from the customer’s account.

Next Refund Policy

Make sure that your product is in its original condition and eligible to return. After receiving your product, Next will verify the product and then will initiate your refund process. They will verify whether you are eligible for a refund or not. Your refund will be issued within 14 business days.

You will get a confirmation once your refund has been processed. Shipping fees and other handling charges will not be refunded. For more queries, please contact our customer support department. They will help you to issue a refund if you’re eligible.

Next Refund Policy
Refund Period
Within 14 Days
Refund Method
Original Mode of Payment

Frequently Asked Questions

1. In how many days can I get a refund?

You will receive your refund within 14 business days after making a return.

2. Can I return an opened product at Next?

Yes, you can make a return of opened products at Next but it must be in its original condition as you received.

3. Can I return a used item at Next?

No, Next does not accept used, washed, or altered items

4. What is Next store return policy for a sofa?

Customers can return a sofa within 28 days of purchase for a full refund but in its original condition.

You May Also Like

Lastly, many other store chains give out unbelievable return periods. You might want to learn about them. Here is a list of other brands:

  • ASOS
  • Lulus
  • Macy’s


Next’s commitment to customer satisfaction shines through its user-friendly return policy. With a generous 28-day return window and clear conditions, shoppers can buy with confidence. Whether you’re returning in-store or via post, understanding the Next return policy ensures a smoother shopping journey.

The refund process is efficient, although shipping fees are non-refundable.  So, shop smart, explore the latest trends, and enjoy the convenience of Next’s accommodating return policy. Your satisfaction is their priority.

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