Abercrombie Return Policy | Get The Scoop on Return, Refund & Exchange Policy

Did you realize that a dress you ordered from Abercrombie & Fitch is too small or in the wrong color? Instead of wasting precious time grunting or trying for something else, you should do your best to get familiar with the return rules. The better you understand them, the less trouble you will face while taking the unwanted product back. By reading through our article, you will get a comprehensive overview of the Abercrombie return policy.

Abercrombie Return Policy

In general, Abercrombie & Fitch allows you to return damaged, incorrect, or wrongly delivered goods within 60 days for online and 30 days for in-store purchases to receive a refund or an exchange. The good news is that not everything is lost, even if you fail to meet Abercrombie return policy deadline. You should make a return after 60 days, the company will provide you with an e-gift card or merchandise credit in the paid amount.

Abercrombie Return Policy
Return Window
30 Days (In-store)
60 Days (Online)
Return Method
Contact Info.
Official Website

Conditions for Return at Abercrombie

There are some conditions that you have to follow before you proceed to return the product.

  • The item you want to return must be in the original and resalable condition.
  • The unwanted goods can be returned only to the shop located in the state where they were bought.
  • Merchandise credit only if you want to return an item that you received as a gift.
  • The company keeps the right to refuse returns made without receipts or any type of suspicious or excessive returns.
  • Customers pay all return-related shipping charges—the company doesn’t provide free return labels in any case.

Methods for a Return at Abercrombie

The company provides two options for returning unwanted goods:

Mail-In Returns

If you are unhappy or unsatisfied with a purchase made online on Abercrombie.com, then you can return the original item within 60 days of the date of purchase. The steps toward returning the goods that didn’t meet your expectations are as follows:

  1. Visit the Abercrombie website
  2. Select “Online Returns” at homepage bottom
  3. Tap on “Click Here To Start Your Return Now”
  4. Type in your order number and the email address you used when placing the order
  5. Follow the steps to submit an online request

Once you finalize the process, ship the items along with your order invoice to the following address:

  • Abercrombie & Fitch Returns Department
    200 Abercrombie Way
    New Albany, OH 43054

In-Store Returns

The Abercrombie merchandise is eligible for a return within a window of 30 days from the date of purchase. However, if you purchased any location in the USA, then you can return it within 60 days of the date of purchase. When it comes to in-store returns, you must be present when the return gets processed with valid ID proof.

This means you must find the nearest Abercrombie store and visit there, bringing the goods and the proof of purchase with you. Use the Find a Store option to locate the retailer’s shops in your vicinity if you don’t already know where they may be.

This method is also much simpler than mailing the products as you won’t need to wait for the goods to arrive at the warehouse to receive a refund or an exchange.

Abercrombie Return Policy After 30 Days

Abercrombie accommodates returns within 30 days of purchase for a full refund, provided the merchandise is in its original condition and accompanied by a receipt, invoice, or order confirmation for Abercrombie return policy. Returns can be made by mail, with items needing to arrive at the warehouse within this timeframe, or in-store in the country where the order was delivered.

Returns after 30 days are still possible, but instead of a refund, you will receive a merchandise credit or an e-gift card based on the original payment amount. This policy applies to both Abercrombie & Fitch and Abercrombie kids stores in the US. Please note, that for online orders paid in USD, in-store returns are only available in the US.

Holiday Return Policy

The majority of shoppers purchase products and merchandise during the holiday season. With your original receipt, invoice, or order confirmation, merchandise purchased between November 1st and December 31st may be returned for a full refund.

The full refund of the purchase price will be to your original form of payment through January 31 of the following year. If you are looking to save on your next Abercrombie shop, be sure to see our other guides on Abercrombie student discount.

How Can I Return Without Receipt?

Don’t worry—you can still get some kind of compensation even if you don’t have the original sales receipt. The store manager may ask you to provide them with your ID or any other government-issued document with a photo. If you paid for the products with a credit card, they can also use the transaction information to track the purchase.

Should the purchase in question be confirmed, you will get a merchandise credit equal to the lowest price at which the returned product has been sold. For any queries get customer help.

Abercrombie return policy is clear and customer-focused, even for those without a receipt. Merchandise must be in its original condition and returned within 30 days of purchase for a refund to the original payment method.

Abercrombie Exchange Policy

Abercrombie & Fitch’s exchange policy is customer-centric and accommodating. In the U.S., Abercrombie & Fitch and Abercrombie Kids stores welcome returns and exchanges within 30 days of purchase, as long as the items are in their original condition and you have proof of purchase, like a receipt, invoice, or order confirmation.

For online orders, exchanges are always free, under the same conditions. If you want to return an online purchase for a refund to the original payment method, this must be initiated within 60 days of the shipment date. Beyond 60 days, refunds are issued as e-gift cards.

Abercrombie Exchange Policy
Exchange Period
30 Days
Exchange Method

Abercrombie Refund Policy

According to the Abercrombie return policy, if you are returning an item at Abercrombie’s distribution center, then it must be received and processed within 60 days of the shipment date. If not, they will not be able to provide you with a refund.

In addition, you cannot ask the brand to provide a refund in exchange for the Abercrombie gift cards. When requesting a refund at the physical store, you must provide the original payment receipt to receive the refund in your original form of payment.

Abercrombie Refund Policy
Refund Period
14 Days
Refund Method
Original Mode of Payment
Coupon or E-Gift Card

Frequently Asked Questions

1. Can I return items from multiple orders in one package?

Yes, you can. But you will only be charged the $7 return service fee once.

2. Can items be worn or laundered?

No. However, if you wore the item but still have the original tags on it, you can potentially return it as long as it maintained its original condition .

3. Do online orders have the same return policy?

Yes, online orders have a similar 30-day return policy from the date of shipment.

4. How can I request a return for a product purchased from Abercrombie & Fitch?

You can simply visit Abercrombie’s official website and request a return.

You May Also Like

Check out other articles and learn about their return, exchange, and refund policies such as:

  • Lululemon
  • Urban Outfitters


Abercrombie has designed a customer-friendly return policy for their customer satisfaction & convenience. You as a buyer, should always remember the return conditions mentioned above before returning the item. The Abercrombie return policy ensures a flexible and accommodating process for returns and exchanges, prioritizing customer needs​​​​​​​.

You can also go through our guide on when does Abercrombie restock. If the price of a product is reduced after you purchase it, then you have a right to ask for a refund of the price difference. The store manager will verify and give you the partial refund but you must have an original receipt along with the product within 14 days of purchase.

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