PetSmart Return Policy | All You Need To Know For Quick Returns & Refunds

If you know anything at all about PetSmart, you know that this retail giant has anything and everything you’d ever need for your pet. Whether you’re looking for something funky or something more practical like a litter box for your cat, PetSmart will have it, and most likely in several varieties. Have you ever thought of PetSmart return policy?

You may wonder just in case you ever buy something that you’re not happy with and want to return it. The good news is that PetSmart accepts returns for items in good condition so you can get all your money back, except for the money you may have paid for shipping, gift-wrapping, or other added-on services.

What is PetSmart Return Policy?

PetSmart offers an easy and convenient return policy for all their customers. If you purchase something from PerSmart and you are not 100% satisfied with the purchase. You can return the product for the purchase price, and a refund will be issued in the original form of the payment under the PetSmart return policy.

With the original receipt, the customer must ensure the product is in salable condition with its original packaging intact. You can return the product within 60 days of purchase. Remember to note that shipping, gift wrapping, handling, and any other charges are not refundable.

PetSmart Return Policy
Return Window
60 Days
Return Method
Contact Info.
Official Website

How Can I Return the Item to PetSmart?

Once you decide that you don’t want the product you have purchased, and you wish to return it. There are several ways of doing this, depending on how and where you purchased the item. Let’s take a closer look at the different methods and what they involve.

Return In-Store

For pet owners who have made a purchase at PetSmart and need to return an item, the PetSmart return policy for an in-store process is simple and hassle-free.

  • Gather your receipt and the item you wish to return: Make sure the item is in its original packing and that you have the original receipt. This will help expedite the return process.
  • Visit your nearest PetSmart store: Bring the receipt and item to any PetSmart store location. The friendly staff will be happy to assist you with your return.
  • Explain the reason for the return: Inform the staff of your decision to return the item. Whether it’s due to a defect, wrong size, or simply a change of mind, they will guide you through the next steps.
  • Receive a refund or exchange: Depending on your preference, you can either receive a refund for the returned item or exchange it for another product of equal value.
  • Follow any additional instructions: The staff may provide specific instructions based on the nature of your return. Make sure to follow them accordingly to ensure a smooth process.

Return Online

If you purchased a product from PetSmart online, you can return it by mail to receive a refund.

  • Contact Customer Service: Call or email PetSmart’s customer service department for assistance. Tell them the reason for your return and give them your order number.
  • Prepare the Items: If possible, secure the things you intend to return in their original packing. Include any extras the product arrived with, such as manuals, tags, or accessories.
  • Print the Return Label: PetSmart will provide you with a prepaid return label. Print it out and affix it to the package.
  • Drop off the Package: Take your package to a shipping carrier of your choice and send it back to PetSmart. Make sure to retain the tracking number for reference.
  • Wait for Refund: PetSmart will examine your returned items after receiving them and begin processing your refund. Your initial payment method will be used to process the refund.

Conditions For PetSmart Return Policy

Customers can return the majority of things to within 60 days of purchase, thanks to their flexible return policy. Here are the key points of PetSmart return policy:

  • Product Eligibility: Most items, including pet food, supplies, and accessories, can be returned within 60 days with a receipt or proof of purchase.
  • Return Methods: Customers have the option of returning things in person or via mail. Returns made in-store come with convenience and fast assistance from knowledgeable staff.
  • Refund Options: Customers can receive refunds in the original form of payment or as store credit, depending on their preference.
  • Exceptions: Due to health and safety concerns, some products, including live animals, prescription drugs, and personalized goods, may have particular return restrictions.

PetSmart Return Policy Without a Receipt

There’s nothing more frustrating than not being able to find a receipt when you’re trying to return something to PetSmart. Maybe you lost a receipt and can’t find it anywhere despite your best efforts.

You usually need to produce a receipt when taking back an unwanted product. If you have lost the receipt, you will need to show a valid government photo ID. Once your identity has been verified, you will be given a merchandise return card. This card can only be used to purchase products directly from the company.

You can also request an exchange if you have lost the receipt. If there is any balance left over after the exchange, the balance will be added to your original payment method. This could be a credit or debit card or cash.

Can I Return Damaged or Defective Items?

When you receive a damaged product from PetSmart, you can return it within 30 days of delivery. You have to contact the customer care representative and be prepared for the order number and product number. It is available on your confirmation email. If you do not contact PetSmart customer care, then you are responsible for the return shipping costs.

Even if you are an employee at PetSmart you have to follow the same policy for returning a product. Employees are eligible for a PetSmart employee discount as well. Read more for further details.

PetSmart Animals Return Policy

Yes, PetSmart has a 14-day return policy for animals like snakes, iguanas, rats, hamsters, fish, and many more. Therefore, if you need to return one of these animals, you can return it within 14 days of the purchase in the PetSmart return policy. You must bring the animal to the store with the original receipt and get the full refund. You will receive your refund in 3-7 business days.

PetSmart Food Return Policy

Interestingly, many customers reported that they were able to return the food. Not only this, if you have opened the bag you have 14 days from the date of purchase to return it with your receipt and original packaging.

What are the Exceptions at PetSmart?

Customers can exchange or return the majority of their purchases at PetSmart within 60 days after purchase, thanks to their PetSmart return policy. There are a few exceptions and unique situations to be aware of.

  • Electronic merchandise, such as collars, fencing, and training items can’t be returned.
  • Live Animals: PetSmart does not accept returns or exchanges for live animals due to their nature. However, if there is a health issue or the animal is not as described, PetSmart may offer a refund or exchange.
  • Prescription Medications: Medications cannot be returned due to safety and health regulations. It is important to consult with a veterinarian before purchasing any prescription medications for your pet.
  • Grooming Services: PetSmart works to maintain customer happiness but does not issue refunds for grooming services.
  • Online Purchases: You have the given amount of time to return an online purchase, and you can do it either in person or by mail. However, shipping costs are not refundable.

PetSmart Exchange Policy

Take the product you wish to exchange to your nearest PetSmart store along with the receipt. As already explained above PetSmart doesn’t exchange through the mail. You can simply follow the PetSmart return policy and its conditions for your exchange. If you are exchanging any product that has a lower price current, then they will give you a refund in the original mode of payment.

PetSmart Exchange Policy
Exchange Period
60 Days
Exchange Method

PetSmart Refund Policy

For online returns, it’ll take 30 days to process your return. After that, they’ll initiate a refund to your original form of payment within 3-7 days. Remember that PetSmart return policy covers refunds only for the product’s purchasing price and not any shipping charges and gift wrap charges.

  • For Cash or Debit Cards- the amount will be refunded in cash
  • Credit Card- the amount will be credited to the same card
  • PayPal, Google Wallet, or a Gift Card-  then a merchandise return card will be issued to you.

Note: You can use this merchandise return card for future purchases from the store. Yet, please keep in mind that you cannot redeem the merchandise return card for cash.

PetSmart Refund Policy
Refund Period
Within 3-7 Business Days
Refund Method
Original Mode of Payment
Cash (if purchased through a debit card)

Frequently Asked Questions

1. Can I return or exchange prescription medication products?

No, due to safety and health regulations, these items are non-returnable and non-refundable.

2. How will I get a refund for returning a product without a receipt?

PetSmart offers store credit for returns without a receipt but requires identification to ensure legitimacy.

3. Will PetSmart take back a Fish that died?

Yes, PetSmart has a policy that covers dead fish, so don’t worry!

4. Are online returns free at PetSmart?

No, customers are responsible for all return shipping fees.

Alternative Stores With Return Policy

Apart from PetSmart, many other store chains give out unbelievable return periods. You might want to learn about their return, refund, and exchange policies. These stores are:

  • Walmart
  • Target
  • Costco


PetSmart provides customers with flexibility and convenience for unsatisfied purchases. Most of the consumers are happy with the PetSmart return policy, where they can return their purchased items within 60 days with a valid receipt or proof of purchase. The policy applies to most items with some exceptions.

They also offer a satisfaction guarantee, ensuring customer satisfaction with their purchases or a refund or exchange. Overall, PetSmart aims to build trust and loyalty with customers, ensuring a positive experience and satisfaction.

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