Are you fed up with online shopping breaking your trust? It is time to take a stand for yourself and shove underwhelming items right back with Lulus return policy. Lulus has made a name for itself by providing stylish wearables at nominal rates. Due to their advertisement being online, we are prone to making poor choices.
Therefore, it is imminent that we might get duped because of some errors. So, you should be aware about the return process in order to avoid loss of finances. This guide contains every detail of this process in an honest fashion. Keep reading for more information.
What Makes Up Lulus Return Policy?
To begin with, Lulus return policy gives you very little time to address your issue. It asks that your item should be postmarked within 30 days of the delivery date for eligible returns. Any returns made at a late date are not applicable. If postmarked within 10 days, your returns can incur charges.
Furthermore, your item should be unwashed, unworn, and retain its new condition. Removing the hygiene liner might reduce the chances of your return going through. Lastly, all vendor tags are necessary to get a full refund.
What Does Lulus Charge for Returns?
Firstly, free returns are only eligible within 10 days of the delivery date of your product. Thus, it all depends on the quickness of your response. However, any return made after that will come with a $4.99 shipping fee as well as a &1.49 restocking fee per item.
Still, you can lose the shipping fee by using your own shipping label instead of their courier service.
What are the Grounds for Return Cancellation?
Before you start repacking your stuff, take note of some instructions that can make or break your return. Lulus wastes no time in rejecting returns that do not meet their conditions. Let’s see what the Lulus return policy criteria are all about.
- Do not let any makeup, hairs or fiber, dander, dust or dirt, deodorant, or perfume get on your item.
- Beauty and Wellness items with a broken seal or signs of use are a no.
- Handbags & Purses should have the dust bag that came with them.
- Items sold in sets should be of the correct size and volume.
- Returns made after the 30-day time limit is over.
- Final sales items can get a replacement but not a refund.
Lulus Return Policy on Bridal Dresses
Bridal dresses are hard to pick. They are subject to replacement more often than not. So, Lulus lets you order multiple bridal gowns without adhering to the standard return policy. You need to contact their bridal concierge in customer service to avail of this benefit.
Remember you can request to see all of the data pertaining to your past returns by going to the MyData page on its website. Also, Lulus has stopped giving out receipts and only the order number is needed for the return. As a result, you can return a gift easily.
Being a student can be burdensome. Lulus Student Discount keeps in mind the needs of the students and gives them an opportunity to increase their savings.
What to Employ When Returning an Item?
Lulus Return Process is far from tedious. It only offers an online method of returns. If you made the purchase as a guest or using an account, log in using your email. Thereafter, go through your order history or use the order number to initiate a return. Secondly, print the return label they send you.
Repackage the items in the original box along with all the tags and accessories. Ship it using the return label. You can also use a different shipping service at your own expense in which case you don’t need the label. Remove any prior labels and keep your shipping receipts until you get a refund to avoid hassles.
What is Lulus Excessive Return Policy?
Lulus takes measures to prevent abuse of its return privileges. They count $3,000 and $1,500 worth of returns in a 12-month and a 6-month period respectively as abuse of your rights. Keep checking your return status to avoid getting this label.
Such violation means you are subject to a modified Lulus return policy. As per this new policy, you can say goodbye to free returns and are trapped with credit refunds only. Furthermore, they might refuse your orders and so far as to discontinue your loyalty program benefits.
What is Lulus Return Policy for Holidays?
Lulus grants a lengthy extension to orders placed during holidays. But you can only receive store credit if you do wish to return an item during this period. So, items bought on or after October 15, 2023, are eligible for this extension.
But the return must be postmarked before or on January 15, 2024, for this to work. It is vital that you contact their customer service before making the return. Failure to do so can terminate your return. Moreover, the other criteria of its return policy are still applicable.
Lulus Exchange Policy
Lulus only gives the same time for an exchange but with a size adjustment. Further, the exchange process is quite similar to the return one. You can exchange within 30 days of the delivery date. If you are able to do it within 10 days, no extra charge is applied.
If your request is between 10-30 Days, they will charge you for the new item. Only to refund this charge after they process your return. Also, you can only replace one item at a item. Items marked as final sales over $25 are eligible. If the size is you want is unavailable, good luck next time.
Keep the following things in mind.
- Damaged items are exchangeable only if the cause of the damage is not you.
- Exchange requests from outside the US are not permitted.
- For payments done using Klarna, Afterpay or only store credit, you cannot ask for an exchange.
Increase the chances of getting a suitable size by knowing when does Lulus restock its online inventory.
Lulus Refund Policy
Lulus issues a full refund if you satisfy Lulus return policy criteria. This refund only occurs in the original mode of payment and not in any other medium. If you paid for the item using both the online credit and another mode of payment, they will refund the online credit first.
If you opt to get a refund in the form of Lulus credit, you will get an extra $5 credit bonus per order. People who use Afterpay or Klarna can contact their respective customer care service for the refund process. It takes up to 10 days to issue a refund. You will receive an e-mail confirming the same.
Frequently Asked Questions
1. What does Lulus Final Sale policy say?
Lulus does not offer returns, refunds or online credits for any Final Sale items. Check product description to see the mark of final sale.
2. Can I return various orders at the same time?
Yes, you can return more than one orders in a single shipment. Make sure to include all the order numbers for their convenience.
3. Do customers within US territory need the return label?
Not necessarily, such clients can simply repackage the product and ship it to the following address. Lulus Returns 2812 Hegan Lane Suite F Chico, CA 95928 USA
4. What if return a personal item by mistake?
It will be your responsibility to not include any other item than the intended ones in the return package. Lulus does not ship back such items.
Better Safe Than Sorry
In summation, Lulus return policy gives very little freedom to the conditions of an eligible return. You have to request a return within 30 days of delivery otherwise you are left with the product forever. Returns within the first 10 days are absolutely free. The item should be in its original state and inclusive of the related tags. Keep in touch with their customer care to nip any issues in the bud.
Now, you can autonomously return any out-of-place orders without having to deal with unnecessary charges. You might want to explore similar possibilities of returns in other stores. Check out Old Navy and Lululemon Return Policy.