Returning items to Walmart can be a hassle-free process if you understand their return policy. Whether you have a receipt or not, Walmart offers options for returning or exchanging your purchases. Walmart Return Policy can help you to understand and give a smooth return experience.
In this article, I’ll delve into the details of the return policy, including the rules for returns with and without a receipt, exemptions, and helpful tips for a smooth return experience.
What is the Walmart Return Policy?
Everything sold at Walmart is eligible for returns. They accept exchanges or refunds if the customer returns their product within 90 days of the purchase. Walmart return policy allows returning in-store or online purchases with the original receipt and in its original condition.
Items purchased from dealers or resellers and not Walmart or Walmart.com directly aren’t eligible for return, refund, or exchange.
How Can I Return My Purchase?
Walmart has a consumer-friendly return policy. You can return products purchased from their store or walmart.com. They offer multiple ways to return a product under Walmart return policy.
- In-store return
- Online return
- Scheduled Pick-up
You can initiate your return from walmart.com or their mobile application. If you are looking to visit the store, you might want to look into the Walmart return hours before your visit. Use either of the three options and make your return easy.
1. In-Store Return
There is no requirement to give any kind of notice. All you need to check is whether you are eligible for a return or not. You can then simply visit the nearest store and make your return.
Do not forget to take the receipt with you. In the case of online purchases. Note down the order number to make your return.
2. Online Return
To make an online return you can log in to Walmart using your username and password. Select “return by mail” and follow the prompts. After which you must receive a confirmation email for your return and a label.
Print the label pack your product as it was and stick the label on the package. Mail the product back using any postal service.
3. Scheduled Pick-up
You can schedule a pick-up for the product you want to return. Simply use the Walmart website or mobile application and schedule a pick-up according to your convenience. You must ensure that your product is packed in its original condition.
Can I Return My Purchase Without a Receipt at Walmart?
Yes, Walmart allows you to return an item without a receipt. But the return is accepted with your government ID as proof in place of a receipt. It is also important to know which products are eligible for return as this policy is only applicable to selected products.
Walmart return policy gives more confidence and convenience to the customers to purchase from Walmart.
Walmart now allows you to make your return without a receipt as well. This gives more confidence to customers to purchase from Walmart. You may also want to know when does Walmart restock.
Note: You should know what items are eligible for a return without a receipt. In this article, you will get to know about the items that are eligible for a return without a receipt at Walmart.
Holiday Return Policy at Walmart
The return period during the holiday is extended on selected products which gives a little concession to all Walmart customers. However, the return period of the products remains the same.
But the returns for all the products purchased from October 1, 2023, through December 31, 2023, are returnable until January 31, 2024. Most items purchased in-store or online are also applicable these days.
Walmart Return Policy Exceptions
The majority of Walmart’s products have a 90-day return policy. However, due to the different nature of the products they sell, there are some exceptions. Hence before you make your return you must know the exceptions stated in the Walmart return policy.
Items required receipt must be returned within the below number of days, to claim for a refund or exchange. See the table below for more details.
| Major Appliances (e.g., Full Size Refrigerators, Freezers, Dishwashers, Oven Ranges, Cooktops, Wall Ovens, Washing Machine & Dryer Sets, etc. | |
| Prepaid & Postpaid Wireless Phones | |
| AppleCare+, Cooling & Heating appliances, Consumer Electronics, Electric Scooters, PC'S & PC's components, Vacuums & Floorcare (e.g. Vacuum cleaners, carpet cleaners, steam cleaners etc.) | |
| Contact Lenses, Hearing Aids, Prescription Glasses, Prescription Contacts | |
| Walmart+ Membership, Home & Garden Equipment, Photo Prints, Personalized items, and photo products, Tires, Toilets, toilet bowls and urinals. | |
| Perennials, Shrubs, Trees | |
What are the Non-Returnable Items at Walmart?
Regardless of whether you have a receipt or not, the following items are final sale and not eligible to be returned under Walmart return policy:
- All Firearms and Ammunition, and Pepper Spray
- Air Guns/BB Guns
- Gas Powered Mini Bikes, Go Karts, Dirt Bikes, UTVs and ATVs
- Diabetic Products: Meters, Strips, Lancets, Lancet Devices and Syringes
- Prescription Drugs and products containing Pseudoephedrine and Pseudotropine
- Personal Intimate Massagers
- Electronically fulfilled PINs or minutes for prepaid cellular phones
- Video Game download cards
Walmart Return Policy for Electronic Items
Electronics are one exception to Walmart’s standard return policy. Shoppers must return their electronics purchases within 30 days of the purchase date to qualify for a refund, and you must have your receipt. These include but are not limited to:
- Verizon postpaid cellphones
- Digital cameras
- Digital music players
- Computers
- Televisions
- PC components
- Drones
- Hoverboards
- Portable video players
- GPS units
Walmart Exchange Policy
Once you have made your request for a return, you must know what you are looking for. You will have two options after your request is accepted. A product can be either exchanged or can be asked for a refund.
In the case of an exchange, you must know what is the Walmart exchange policy. You can make an exchange within 90 days, considering whether a replacement is available in stock or not.
Walmart Refund Policy
You will receive your refund only after your return request is accepted. You must be eligible under the Walmart return policy to get your refund. The general refund policy is to the original method of payment.
This means if you use your card for a purchase, your refund will be credited to the same card and you will be refunded in cash if you make your purchase in cash. It is the same policy in case you use your gift card as well.
Return With Receipt
Receipted items returned within the required timeframe will be refunded to the original purchase method as shown in the table above. You can go for store purchases with a debit/ credit card or with online orders with a phone number or email.
Return Without Receipt
To return or exchange items without a receipt, the customer must present a valid government-issued photo ID. Refunds processed back to a debit/credit card without a receipt may take up to 10 business days.
If the refund verification process accepts the return, the following options are available:
- Merchandise exchange
- Cash refund if value is less than $10
- Gift Card refund if value is equal to or greater than $10
Refunds for lost or wrong items returned are subject to recharge if Walmart or the seller varifies them.
Are There Exceptions to the Refund and Exchange Policy?
Yes, some items aren’t eligible for refunds whether you have proof of purchase or not. Some examples are:
- Opened or used unlocked wireless phones within 14 days
- Open-used drones within 30 days
- Air beds and air mattresses within 90 days
- Opened or used medical equipment within 90 days (e.g., crutches, walkers, slings, mobility scooters, pulse oximeters)
Does Walmart Refund Shipping Charges?
Walmart may not refund any shipping fees you originally paid when ordering from their website unless the retailer caused the issue.
Other Discounts Offered by Walmart
Apart from the Walmart return policy guide, There are many other guides that you can explore to understand Walmart better. Many other discounts that Walmart offers are listed below.
Frequently Asked Questions
1. Is credit card refund policy safe?
Yes, through the credit card you can safely pay and with the safety, you will get your refund back in your credit card.
2. How long does it take for Walmart to refund?
It depends. If you buy an item internationally, it’ll take longer. If you buy from the official Walmart, you’ll get your refund as fast as it initially took to receive the item.
3. Does Walmart do exchanges?
Yes. Most returned items are eligible for an exchange, save for a few exceptions.
4. Can I return online orders to Walmart?
Yes. You can return items you bought from the online to a physical location. If you’re a Walmart+ member, you can opt for a home pickup service (in limited locations)
The Bottom Line
Since Walmart updated its return policy, it has been a lot easier and more convenient to return an item. However, you should be aware of the products with a lesser return period than general for the Walmart return policy. More than that, Walmart is pretty flexible with its policy. If you’re not 100% satisfied, it’s a good enough reason to return your purchase (except for the special categories mentioned above).