Best Buy Return Policy | Your Comprehensive Shopping Companion

Best Buy, a leading electronics and appliance retailer, has a well-defined return policy in place to ensure customer satisfaction. Whether you’re shopping for the latest gadgets, home appliances, or entertainment systems, understanding Best Buy return policy is important for a smooth shopping experience.

In this article, we’ll explore the key aspects of their return policy, exceptions, how to return, and many more. It will provide you with insights into the rules and procedures for returning items purchased at their stores.

What is Best Buy Return Policy?

Best Buy is committed to improving and making its customers’ lives easier through technology and wants to ensure all consumers are satisfied with their purchases. Otherwise, consumers have the option to replace, return, or exchange the item if needed. Under the Best Buy return policy almost everything can be returned within 15 days from the date of purchase.

To return, bring the item with all the contents, packaging, and receipt to the Best Buy store, and they will process the return or exchange. There are some return exceptions for the items which you can explore in this article further.

Best Buy Return Policy
Return Window
15 Days
Return Method
Online & In-Store
Contact Info.
Official Website
Best Buy

How to Return an Item at Best Buy?

All customers of Best Buy can easily request a return. If your item qualifies for the Best Buy return policy then there are three ways in which you can return an item. Return to the following:

  1. Return In-Store
  2. Return By Mail
  3. Return via UPS using a Prepaid Return Label.

In all cases, it is advisable to carry your purchase receipt as proof. In the case of an online order, you will have to note your order number.

Return In-Store

To return your merchandise to Best Buy make sure it is eligible for returns as per the Best Buy return policy. Follow the below steps for return.

  1. Locate the nearest store.
  2. Visit there with your merchandise
  3. Give your Receipt, photo ID, and the credit card (or any other form of payment) you used for payment
  4. You will receive the refund or exchange (if available) after completing the preceding steps.

Return via Mail

  1. Login to your Best Buy account
  2. Go to the “order” section.
  3. Search for the “return” option.
  4. You will then receive a confirmation email with the shipping label.
  5. Stick the shipping label on your product.
  6. Use any postal services to ship your product.

Return via Authorized UPS

  1. Place the item inside its original packing.
  2. Print the Prepaid Return Label from the Orders page of Best Buy.
  3. Stick the Prepaid return label on the box.
  4. Take the package to the nearest authorized UPS drop-off.
  5. After receiving the package, Best Buy will process your Refund.

Can I Return My Purchase Without a Receipt?

Yes, Customers can return items without a receipt within 14 -15 days from the date of purchase. If the receipt is missing, customers can show their purchase slip, credit card statements, and other proof of payment as an alternative to the proof of purchase and request a return.

However, the Best Buy return policy after 15 days states that if the product is unopened and has proof of purchase then Best Buy may accept the return request and the refund will be made in the form of store credit.

Best Buy Return Policy as per Membership

To make you clear about the time period for the return policy, you must be aware that the period depends upon whether you have a membership or not. They are “My Best Buy, My Best Buy Elite, or My Best Buy Elite Plus member”.

Return Policy as per Memberships
My Best Buy
Elite Plus
Totaltech Members
Returns & Exchanges
15 days
30 days
45 days
60 days
Activated Device
14 days
14 days
14 days
14 days

Holiday Return Policy at Best Buy 

Most of the Items purchased in November and December are Gifts, so the Best Buy return policy provides an extended time frame for returning these items if required. Any purchase made between 20th Oct. and 31st Dec. can be returned for refund or exchange till 11th of January excluding items that require activation.

Products that are activatable devices like cell phones, cellular tablets, etc are exceptions to the holiday return policy. Excluding items purchased with a third-party contract and holiday products. Items that require activation have to be returned within 14 days from the purchase date.

Best Buy Restocking Fees

Some items have restocking fees if returned by the customers:

Best Buy Restocking Fees
Restocking Fees
Activatable Devices(excluding prepaid phones)
DSLR camera and Lenses
Electric Bikes
Projectors and Screens, etc.
15% of items purchased price

What are the Exceptions at Best Buy?

Most of the products you purchase have a standard 15-day return policy. However, there are products that are exceptions to this and have a separate return policy. This exception is also for third-party contracts like Applecare on your Apple products.

We would recommend being aware of the Best Buy return policy before you make your purchase. Let us take a look at these exceptions.

  • Activatable devices within 14 days
  • Wedding Registry within 60 days
  • Laptops and TV within 15 days
  • Whereas Printer Inks, customized items, memberships, and opened consumable items are non-returnable.

Best Buy Return Policy on Electronic Items

Not all products have the same return period. Due to the nature of electronic products, Best Buy has decided to vary the return period from product to product. You can find the details of different Best Buy return policies on appliances.

  • Laptops – Laptops have a standard return policy of 15 days. You can request a return, exchange, or repair. The computer returns at Best Buy have the same return period.
  • Television – TV is considered to be a major appliance hence if you have it delivered to your home, you can inspect the order before accepting it. TV is also a standard 15 days. In case you accept the order without inspection, you can still make your return within 15 days.
  • Cell Phones – The return policy for phones is 14 days. You can make your return only if the phone is in its original condition. The Best Buy return policy on phones states that in case of any tampering or signs of damage, your return can be rejected.
  • Video Games – Video Games return at Best Buy is an exception to the Best Buy standard return. You can make your return within 30 days from the date of purchase. The video game should be in its original condition.
  • Headphones – The standard policy of 15 days is also followed for the headphones returns at Best Buy. You can request for return, exchange, or refund if the product is in its original condition.

Best Buy Exchange Policy

According to the return policy, you can request for an exchange as the company policy has given the option to the customer for exchange rather than a refund.

You can exchange the same product and get a new one. There can be a difference in the size or color of the product. Even the Best Buy exchange policy is also possible if you don’t have a receipt.

Also make sure you know when does Best Buy restock, so that your exchange request can’t be rejected.

Best Buy Exchange Policy
Exchange Period
15 Days
Exchange Method
Online & In-Store

Best Buy Refund Policy

If you don’t want an exchange, your alternative option would be to return your product for a refund. The Best Buy refund policy may take up to 7- 10 business days depending on your mode of payment.

Best Buy provides a full refund as well, although if you choose the mail back your return, you will not receive the shipping charges. Even Best Buy return policy after 15 days will accept the products and give you a refund.

Best Buy Refund Policy
Refund Period
7-10 Days
Refund Method
Original Mode of Payment

Frequently Asked Questions

1. How do I return a gift to Best Buy?

You can return a gift bought at Best Buy at a physical store, you’ll get store credit for the purchase price. and if return via mail, they’ll credit the gift purchaser and notify them via e-mail.

2. Do I have to pay a re-stocking fee?

Yes, you have to pay $45 for smartphones whereas $15 for drones, projectors, etc.

3. What if my return has been opened?

No worries, just pack everything back up as well as you can and get a full refund as long as your still within the return period.

4. Can I return refurbished items?

Yes, the regular return policy applies to refurbished, open-box, and pre-owned products.

Other Discounts Offered By Best Buy

Stores keep on updating their policy so it is important that as a consumer, you also stay up to date with their policies. Here if you are looking to take benefit of the other discounts as well, we will help you.

To help you with this, we have created guides on some discounts where consumers like you want to shop and hope to take benefits. Best Buy has a long list of available discounts like Employee, Military, and Student discounts. It might be of use if you read and explore more about them.


Understanding Best Buy return policy is essential for a seamless shopping experience. Whether you’re shopping for the latest tech gadgets or home appliances, knowing the rules and guidelines for returns can help you make informed decisions. Best Buy strives to provide flexibility and convenience to its customers, making returns as straightforward as possible, and ensuring a satisfying shopping experience for all.

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