DSW, or Designer Shoe Warehouse, is a popular footwear and accessories retailer in the United States. The company offers a wide range of footwear and other accessories for men, women, and kids. While DSW strives to provide customers with quality products, sometimes customers may need to return an item due to various reasons. This article will cover DSW return policy in detail, including their policies for shoes, online orders, clearance items, and in-store returns.
What is DSW Return Policy?
Many of the items you can purchase at a DSW store are returnable, but you must abide by the company’s guidelines for a successful return. DSW return policy allows returns on most of its products within 90 days from the date of their purchase. If you are not satisfied with the product, you can request an exchange or a refund. DSW accepts returns only when your returned item is in its original condition. You must also carry government ID proof or a receipt of purchase with you.
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How to Return Purchase at DSW?
There are many convenient ways to return your product at DSW. You can choose whichever you find the most convenient and comfortable for you. Your priority should be returning the product before the deadline which is 90 days from the date of purchase. So, you may return your merchandise using the following ways.
Online
DSW also offers returns and exchanges through the mail to customers who bought an item online and want a different item or a refund. For online returns with DSW return policy, here are the steps you’ll need to follow.
- Visit DSW.com
- Choose “Return & Exchange Policy” (link already mentioned in above table)
- Choose one of the options for online returns.
- Print a shipping label for the return. Alternatively, you can take your merchandise to a FedEx location, where they will print a label for you and help you with the return.
- Gather your items for the return. You’ll need the original packing slip or receipt.
- Affix the label to your box or mailing bag. After mailing your return or exchange to DSW, you’ll wait about 7-10 days for DSW to process it.
- Look for a refund. DSW will credit your original method of payment if you’re returning an item. They’ll send out a replacement item if you’ve chosen an exchange rather than a return.
In-Store
These are the ways by which you can return the product with DSW return policy. Use the following steps which include:
- You can go to any nearby DSW store for a return.
- The product should be in its original condition, unused, and unworn.
- Make sure to bring the receipt to the DSW store.
In case of any queries or issues connect to customer service for help.
Fee for DSW Return & Exchange
The fee for DSW return and exchange depends upon the DSW status and the mode of returning the items. Shipping fees and days for purchase returned can be easily understood by the below table. Let’s take a look:
DSW Shoes Return Policy
DSW allows customers to return shoes for a full refund or exchange. The shoes should be in their original condition and packaging with the tag intact. DSW asks customers to try on shoes indoors to avoid scuffing the soles or causing any other damage that could affect the item’s resell value. If a customer returns shoes that show signs of wear or damage beyond what is reasonable for trying them on indoors, DSW may refuse the return or charge a restocking fee.
DSW Clearance Return Policy
Clearance items at DSW are final sales and are not eligible for returns or exchanges, except in cases where the item is defective or incorrect. If a customer purchases a clearance item that is defective or incorrect, they can return it within 60 days for a full refund or exchange.
What are the Exceptions at DSW?
Here is a list of exceptions for DSW return policy which is given in the below section. It includes:
- If you want to return a gift product then you will get your refund in the original payment gateway.
- The product you are returning without a receipt will be credited in the form of a Gift Card.
- The refund will be credited as per the current selling price.
- You can’t return the product through mail if you have purchased it from the store.
- Return will be accepted after 90 days, but the refund will be in the form of Merchandise credit.
Non-Returnable Items
Here is the list of non-returnable items that you cannot return once purchased from the DSW online store or in-store. Items which can’t be returned are as follows:
- Items worn, used, or damaged
- The return of a product without original packing is prohibited.
- Products sold as a ‘Final Sale’.
- Gift card products
- Special products are also not returnable.
Can I Return an Online Purchase to the Store?
Customers who make a purchase online may return their item through the mail or go to a DSW store to handle the return. However, customers who buy something at a store cannot return that product through the mail or any online process under DSW return policy. Those customers must return to the store to complete their return or exchange.
Does DSW Accept Returns Without a Receipt?
DSW will accept a return when the customer doesn’t have a receipt, but the customer won’t receive a refund. Instead, DSW will issue a merchandise credit in DSW return policy. The customer will receive a merchandise credit for the amount that the item is selling at the time of the return.
To get a DSW exchange without a receipt, customers must follow the same rules as they would for a return regarding timelines and product condition. Customers must show a valid ID when they want to return or exchange their item and don’t have a receipt.
DSW Exchange Policy
DSW return policy also offers exchange in the form of free charges to the customers. The procedure for the DSW exchange policy is as same as the return policy. Let us see the points.
- You can exchange within 90 days from the date of purchased products. The refund will be in the original mode of payment.
- Refund will be in merchandise credit after accepting the exchange after 90 days.
- Undamaged, unused, and in its original state products will be accepted.
- The exchange will be done with the actual receipt and order details of the product.
- Products exchanged after the time window will only be accepted with a receipt and government ID.
- Gifts are also exchangeable with the receipt.
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DSW Refund Policy
Refunds take approximately 7-10 business days to complete. After verifying the returned product online or at the store, a refund will be initiated. Customers will see a credit from their original form of payment. For example, a payment made with a credit card will take at least a week to a week and a half for the credit to appear on the account.
Customers who choose to exchange their item in-store may select a similar item at the time of the exchange and don’t need to wait to complete the process. Any credit due to the customer after the exchange will appear on the original form of payment within 7-10 business days.
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Other Stores With Return Policies
Now, unlike DSW return policy, there are other stores that offer return policies. Their policy might vary so you need to understand them first. To help you with that, we have created a comprehensive guide. Here are some of the retail shops, you might want to check out:
- REI
- eBay
- Costco
- Michaels
Frequently Asked Questions
1. Can I return sale items to DSW?
No, if an item is marked Final Sale, it’s not eligible for return or exchange.
2. Can I return DSW online purchases to a DSW store?
Yes, you can return purchases made online at DSW.com to a DSW store. But you can’t return in-store purchases by mail.
3. Can I return to DSW after 90 days?
Yes, you can also make a return at DSW after 90 days but it only extends up to another 30 days. In such a case, you will only be eligible for merchandise credit under DSW return policy.
4. Will I able to return worn items?
No, according to DSW, you cannot return worn items
Conclusion
DSW offers its customers multiple options for completing returns and exchanges, but it’s important to follow the guidelines of the company to ensure the easiest exchange experience possible. The DSW return policy isn’t as generous as some companies, but you shouldn’t have much difficulty completing a return as long as you haven’t used the item.