Old Navy Return Policy | A Guide To Return In-store and Online

Old Navy is a clothing and accessories store owned by Gap Inc. in the US. The company is designed to provide customers with a hassle-free experience when returning or exchanging items. Before you return any items you should check the Old Navy return policy to be sure of the correct process.

Whether you made a purchase in-store or online, Old Navy has clear guidelines in place to ensure a smooth process. Let’s explore the returns policies in this article quickly before you ship an item.

What is the Old Navy Return Policy?

Sometimes we buy items we are not satisfied with or won’t use. If, by any chance, you’re not happy with your purchase, you can get a return from Old Navy within 30 days from the date of your purchase. But only if the item is in its original condition. The clothing should be unworn and unwashed. The Old Navy return policy makes returns convenient for customers.

There is no shipping fee when returning or exchanging items bought online if you want to return them via mail. Returns are possible both in-person and online through Oldnavy.com. While making a return all you need is a store receipt or email for online order confirmation.

Old Navy Return Policy
Return Window
30 Days
Return Method
Contact Info.
Official Website
Old Navy

How to Return Items at Old Navy?

The Old Navy return policy allows customers 30 days to return items they don’t want for a full refund. This is either 30 days after the date of purchase in-store, or 30 days after the shipment date if ordered online.

You won’t be able to return a gift item for a cash refund. It can only be exchanged or get an Options gift card in the amount of the original purchase price. The Options gift cards are accepted at Old Navy, Gap, Banana Republic, and Athleta stores or websites. Depending on your purchased medium, steps for returning items may vary.

Returning Items by Mail

Online purchases mostly have to be returned online only. Also, remember to keep the product in its original packaging while returning items under Old Navy return policy. Returning items will be free as you will be able to print out a prepaid UPS shipping label as well as a packing slip. To return a product by mail start with the following steps:

  1. Log in to your account
  2. Choose items you wish to return.
  3. Create and print a mailing label.
  4. Pack your return securely (use original packaging)
  5. Put the packing slip inside your return package.
  6. Attach the shipping label to the outside of your return package.
  7. Take your return package to the nearest UPS location.
  8. Ship your package.

Returning Items In-Store

You can return items purchased at an Old Navy store or online via the Old Navy website to any Old Navy location within 30 days of either purchase or shipping date. To return Old Navy items in store simply follow these steps.

  1. Go to your local Old Navy store.
  2. Bring the item back in its original packaging from the store or packaging in which it was delivered.
  3. Tell a sales associate, you want to return an item.
  4. Produce either the receipt, the original credit card used for the purchase, or the shipping confirmation email.

Non-Returnable Items at Old Navy 

There are items once purchased that cannot be returned to Old Navy. The following products are not accepted as returns in any capacity under Old Navy return policy.

  • Worn items
  • Swimwear without tags
  • Sunglasses
  • Mask
  • Final sale items
  • Items no longer sold in-store

Old Navy Holiday Return Policy

Old Navy’s holiday return policy is a little different compared to others. As the holiday season can be overwhelming for both the company and the customer, the return time frame is extended. So, in case you made your purchase from Old Navy between November 1 and December 24, you can return that product by January 15 or within 30 days whichever is later.

Old Navy Purchase Without a Receipt

If you have lost your original receipt, then you can visit their store or mail them to get an invoice for your copy. However, if your receipt is not being tracked, then you can also return your Old Navy purchase without a receipt. Additionally, your refund will be made in the form of store credit.

You can also see the H&M return policy guide to make a successful return to your purchase in case of any issues.

Old Navy Exchange Policy

There are times when you purchase the wrong size or color of the product and you realize it later. Sometimes the store delivers you the wrong product size or color. In such a situation you can opt for an exchange using Old Navy return policy. When you opt for an exchange online, mention the reason and choose the issue like size or color.

You can ship the exchangeable product by mail and the store will re-ship the correct item you ordered. If the price differs for the exchanged products, you may have to pay the extra amount. Also, note that products can be exchanged only once. If the products are of different brands, pack them separately.

Old Navy Exchange Policy
Exchange Period
30 Days
Exchange Method

Old Navy Refund Policy

Any returns will be initiated with a refund which will be reflected in your account within 10 days. You will, however, not be refunded with the original shipping and handling charges. The amount will be refunded to your credit card or debit card whichever you used to make the payment while purchasing.

Old Navy Refund Policy
Refund Period
Within 5-7 Business Days
Refund Method
Original Mode of Payment

Other Discounts Offered By Old Navy

Other than Old Navy return policy there are many other discounts offered by Old Navy. To help you know more about discounts and offers, we have created guides on some discounts where consumers like you want to shop and hope to take benefits. Amazon has a long list of available discounts which might be of use if you read and explore more about them.

Frequently Asked Questions

1. Can I return gifts for cash?

No, you cannot get cash for gift returns.

2. How long does it take for a refund to reflect in an account?

Refunds typically take 3-5 business days for credit card refunds and 1-3 days for debit cards.

3. Can I return items to Old Navy without a receipt?

Yes, You can return a gift without a receipt or gift receipt. You’ll receive a merchandise certificate by mail for the current selling price of that item.

4. Can I return clearance items?

Items that are marked as final sale cannot be returned or exchanged under Old Navy return policy.

Final Thought

Though Old Navy is associated with stores such as Gap, Banana Republic, or Athleta, only purchases made through Old Navy can be returned to Old Navy. Keep in mind that Old Navy return policy sticks to its policy of being within 30 days if you are looking for a full cash refund. If you have any specific questions or concerns about your return, it’s recommended to reach out to Old Navy’s customer service for assistance.

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