Hobby Lobby Return Policy | Customer Friendly Return and Refund Guide

It can be extremely frustrating to make a purchase, only to find out later that it doesn’t suit your needs. When you search for your receipt you realize that it’s missing. Many factors can affect an item’s return eligibility, like the type of product, the store’s return policy, whether you have a receipt or not, and many more. Hobby Lobby return policy is relatively simple.

This article will outline the conditions under which you can return items to the Hobby Lobby and how to return an item. It’s important to understand Hobby Lobby’s in-store and online return policies to help you ensure a refund on any returned items.

What is Hobby Lobby Return Policy?

Hobby Lobby is a craft and hobby supply store that offers a wide variety of products, from scrapbooking supplies to home decor. The company is known for its upbeat customer service and reasonable prices. The Hobby Lobby return policy states that customers can return most items within 90 days of purchase, as long as they have a valid receipt.

The return can be processed either by visiting their store or by mail. If you do not have a receipt, Hobby Lobby will still accept your return, but you may only receive store credit for the item’s current selling price. The return policy of Hobby Lobby doesn’t cover returns on opened or used merchandise.

Hobby Lobby Return Policy
Return Window
90 Days
Return Method
Contact Info.
Official Website
Hobby Lobby

What are the Return Methods at Hobby Lobby?

You can return a product either via mail or go to the store. Online purchases can be returned via mail and in-store, while for in-store purchases you must visit the nearest store. In-store purchases can’t be returned via mail.

Return to Store

For returning a product at a store, you must simply bring back the product you want to return along with the receipt within 90 days of purchase. The product should be in its original and resealable condition. If you have purchased the product online and you want to return it to the store just bring the original condition product along with the receipt/online purchase receipts/ copy of the shipping confirmation email, whatever applies to it.

If your return request is rejected, the store will process your exchange or credit your refund to the original payment method. You can reach out to customer service for further details to make a return at the outlet store.

Online Return

For online returns in the Hobby Lobby Return Policy, you can return via mail. Follow the steps mentioned below for a simple and easy return.

  1. Visit their official website
  2. Go to the “Order Return Page”, and provide details like order number, email address, billing information, and ZIP code.
  3. Fill out the return form or follow the further prompt.
  4. Place the item securely in the original package with a copy of your packing slip.
  5. Ship your items back at the Hobby Lobby store and affix the return label on the top of the box.
  6. Once the package is received by the company, your return will be processed within 5 days.

Send your product to the given address:

  • Hobby Lobby
    Attention: Returns
    7600A SW 44th St.
    Oklahoma City, OK 73179

Hobby Lobby Return Policy Without Receipt

Are you planning to return your product? But you have misplaced the store receipt of the product. Don’t worry, as per the Hobby Lobby return policy, you can return the non-recipient items too. take the item to a retail store and enquire first if it can be returned or not. If Yes, then return your product, but there are chances you might get a merchandise credit. The credit will be based on the lowest selling price of the product in the last 60 days. Remember to bring your valid ID for the return process.

Even if you are an employee at Hobby Lobby you have to follow the same policy for returning a product. Employees are eligible for a Hobby Lobby employee discount as well.

Hobby Lobby Return Exceptions

Hobby Lobby has a generous return policy that allows customers to return most items within 90 days of purchase, as long as the items are in sellable condition. However, there are a few exceptions to this policy that customers should be aware of.

  • Silhouette and Cricut products cannot be returned without a receipt.
  • Bulk purchases ($250) cannot be returned at the Hobby Lobby store.
  • If you purchased online and got a defective product then you cannot make an exchange or return it at the store. You need to return the bulk product via mail.
  • To get a full refund in the original payment method, try to return the product within 90 days of purchase.
  • Custom-made products (framing, custom floral arrangements, etc)
  • Seasonal Merchandise such as Christmas ornaments and Halloween decorations, can only be returned or exchanged within 30 days of purchase.
  • Clearance Items are considered final sales and cannot be returned or exchanged.

Can I Return a Gift to Hobby Lobby?

Yes, you can return a gift from Hobby Lobby if you have a gift receipt. If you don’t have a gift receipt, you can still return the item, but you will only receive store credit for the item’s current selling price. The same return rules apply for both gift and non-gift returns.

Now, unlike Hobby Lobby, other stores do offer return policies. Their policy might vary so you need to understand them first. To help you with that, we have created a comprehensive guide. Here are some of the retail shops, you might want to check out: Target and Michaels return policy.

Hobby Lobby Exchange Policy

Hobby Lobby does not offer an exchange policy. Customers will have to follow the Hobby Lobby return policy if they want to exchange the product. Mail the item back to the Hobby Lobby store, and wait for the confirmation of your product.

It suggests that first, you mail the item back and then place a new order. Shipping fees and other handling charges will be deducted from the customer’s account. The product must be returned in its new and original condition. Hobby Lobby does not accept open products for return or exchange.

Hobby Lobby Exchange Policy
Exchange Period
90 Days
Exchange Method
By Mail

Hobby Lobby Refund Policy

If you are not happy with the purchase that you made at Hobby Lobby, you can get your refund. The returned item must be in its original condition, it should be undamaged, unworn, and unused. Customers will get their refund as the same mode of payment used for a purchase. The refund process may take about two weeks.

Hobby Lobby will refund you the net price mentioned on the receipt. Shipping fees and other handlings are non-returnable. If you made a purchase by using the Hobby Lobby gift card, then your refund will be issued in the form of a gift card within 2 weeks.

Hobby Lobby Refund Policy
Refund Period
Within 7-15 Business Days
Refund Method
Original Mode of Payment
or in Cash (if purchased through a debit card)

Frequently Asked Questions

1. What if I lost my online invoice?

No worries, just call Hobby Lobby at 1-800-888-0321 or email them and they’ll get you a copy so you can make the return.

2. Can I do an online exchange?

Yes, but it requires you to either email them or call at Hobby Lobby

3. Can I return my purchase after 90 days?

Yes, you can return items from your Hobby Lobby purchase if the original receipt is still with you.

4. Does Hobby Lobby have free returns?

Yes, if you are returning within 90 days, then your return is completely free. Your refund will be made in the original mode of payment.


To conclude, the Hobby Lobby return policy regarding in-store returns is relatively straightforward if you have a receipt and the return is within 90 days of the purchase. Returning an online purchase isn’t so simple if you can’t take the items to a physical store.

When shopping from Hobby Lobby online, make sure you understand all of the requirements and restrictions for online returns so you can receive a refund if a return is necessary. You may also like to know when does Hobby Lobby restock before you make a return.

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