JCPenney Return Policy | A Guide For Methods & Return Window.

JCPenney is a popular department store that sells clothing, shoes, accessories, jewelry, beauty products, and more. It offers affordable prices and high-quality products. However, if you plan to return your product and are dissatisfied with your purchase, the company has implemented a JCPenney return policy to ensure that you are completely satisfied with your shopping experience.

Our guide would cover everything about the return, exchange and refund policy, and how it differs for various cases with all the exceptions, etc. Knowing these details would surely help you save more time and money.

What is JCPenney Return Policy?

JCPenney allows anything to be returned to the store, including items ordered from There are a few exceptions, but most things can be returned or exchanged within 60 days of the original purchase with a receipt. JCPenney return policy has a customer-friendly approach that allows customers to return or exchange items for a refund or store credit. Customers can return or exchange items either online or in-store, but the policies differ slightly between the two.

JCPenny Return Policy
Return Window
60 Days
Return Method
By Mail
Contact Info.
Official Website

How JCPenney Return Process Work?

Broadly, the JCPenney return policy is divided into 2 categories – With or Without a Sales Receipt

  • With Receipt – You’ll be able to easily return your merchandise even if the tags are not attached or it has been used a bit but properly washed. You will get a full refund. If you paid through PayPal, you’ll get a check to your billing address.
  • Without Receipt – You’ll only get a refund equivalent to the product’s lowest price in the last 45 days. JCPenney tracks your returns and if anything suspicious is found, it can reject your returns. You can be asked to show valid ID proof. You can replace your purchase or obtain a refund in the form of a store voucher if you don’t have a receipt. The amount of your return will be equivalent to the product’s lowest selling price in the previous 45 days.

To simplify different complex return conditions for you, below we have explained different ways that you can opt to return your merchandise easily.

Ways to Return Your Product

As soon as you get an idea about their general terms and conditions, nothing much is left. You can simply start your return and ask for a full refund!

You can return the product online or by visiting your local store. Analyze both methods and compare the two to find out the best one for you.

Returns at Local Store

This method will be the easiest and quickest way to get your money back. You just need to take your product to the nearest JCPenney store (don’t forget to take the purchase receipt with you). You will be refunded to its original mode of payment. Find the customer’s desk in the store and ask for a return. Find your nearest JCPenney Store.

Returns Through Mail

Follow the below steps and return your goods easily

  1. Log in to your account.
  2. Complete the ‘return and exchange’ form on the invoice and attach it to items to be returned
  3. In case, you do not have the invoice, attach your details as in your name, address, phone number, and the approximate date of purchase with the item and mail it to the facility nearest you.
  4. A delivery person will come and pick it up from your address.
  5. You will get the refund immediately or within 2-3 business days.

You can choose a return address from the following table.

Return Through Mail
Reno facility
11111 Stead Blvd.
Reno, NV
Meadowbrook Mall
202 E Centennial Dr
Pittsburg, KS 66762
Kansas City facility
10500 Lackman Rd.
Lenexa, KS
Columbus facility
5555 Scarborough Blvd.
Columbus, OH

You can take help from the customer service in case of any issues or queries.

JCPenney Return Policy Exceptions

Although JCPenney has a standard return time frame of 60 days, with few items have a different return policy. There are some restrictions on the return of certain categories of products. It is important to take note of such variations to always succeed in making a return. Table of Exceptional Items in JCPenney Return Policy

JCPenny Exceptions
Return Within
Exception Items
24 Hours
Custom Blinds, Shades and Draperies
Custom-made eyewear and unopened contact lenses
48 Hours
Electronic/Fitness Equipment
3 Days
Custom Window Treatments and Home Services
10 Days
Smart Watches / Fitness Trackers
14 Days
One Times Sale
30 Days
Sephora Inside JCPenney
60 Days
Fine Jewellery
Portrait/ Photos
Salon Items
120 Days
No specified Timeline
Special Occasion Dresses*


  • Special Occasion Dresses must have a green tag in their place.
  • Mattress in case of damage or defect, you need to report it within 48 hours of delivery.

Items You Can’t Return To JCPenney

JCPenney doesn’t offer returns on the following items:

  • Sephora Inside JCPenney items without a valid receipt
  • Body Jewellery (including Belly Rings, Nose Rings, Eyebrow Rings, Captive Hoops, Ear Tapers, Ear Plugs, Circular Horseshoes)
  • Special Orders or Personalized Gifts
  • Digital Images and CDs
  • Gift Cards
  • Monogrammed Items
  • Altered Items
  • Perishable Foods and Services
  • Electrical appliances
  • Face masks

Can I Return the Online Purchase to the Store?

Items ordered through are eligible for a return at a local JCPenney store. Customers must complete online returns with a receipt within 60 days of the original purchase date. Receipt or proof of purchase can be the order confirmation email, JCP account shopping history, and packing slip. They will refund online orders in the original form of payment, and we will provide cash at the point of return for those who used PayPal for payment.

JCPenney Exchange Policy

The exchange policy is simple and no longer process is included except for one fact you cannot buy a completely different product than your returned product. Customers can also exchange certain Sephora products at a JCPenney store, within 60 days from the date of purchase if they have the original receipt.

JCPenny Exchange Policy
Exchange Period
60 Days
Exchange Method

JCPenney Refund Policy

According to the JCPenney return policy, JCPenney will subtract a shipping fee of $8 from your refund amount to mail the items back to them. If you are returning to the store, JCPenney will refund online PayPal orders as cash. If you are returning online, they will refund as a check to your billing address. Refunds to a JCPenney credit card can take about 3-4 days to reflect in your account, while refunds to your bank card can take 7-10 days to appear after the merchandise reaches their facility.

Depending on your payment method, you will receive your money back:

JCPenny Refund Policy
Refund Period
Within 3-4 Days- For JCPenney credit card
Within 7-10 Days- For Bank or Credit Cards
Immediately—for cash
Refund Method
Original Mode of Payment
Credit Card

Frequently Asked Questions

1. Can I return items to any JCPenny store?

Yes, you don’t have to return to the store where you made the original purchase.

2. Can I return gift item?

Yes, you can return items with a gift receipt but you can’t get cash for them.

3. Does JCPenney have a Holiday Return Policy?

Yes, for items bought after October 15th, you can return until January 15th.

4. Are JCPenney returns free?

No, if you are returning your item to, then you have to pay for the return shipment of $8. Store returns are free.

Other Stores With Return Policy

We have created guides on some popular stores that make your shopping and returns easy if you are not satisfied with your purchase. Here are some stores, you should know about:

Final Thoughts

Enjoy your hassle-free shopping experience with easy returns. As you read the above guide you know how the JCPenney return policy works along with all other policies. While going for the return policy or exchange policy take care of the guidelines. Keeping the original receipt is a must and if you missed it then also carry your valid ID. Remember to also carry your return for a refund and exchange it with the original packaging.

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