Ikea Return Policy 2024 Guide For Hassle-Free Returns

Ever bought something and later realized it just didn’t fit or wasn’t what you expected? We’ve all been there. That’s where Ikea’s Return Policy swoops in to save the day! Ikea believes in hassle-free returns, making sure you’re happy with your purchase. Let’s dive into the ins and outs of the Ikea return policy process, giving you the lowdown on how they make returning items a breeze!

What is the Ikea Return Policy?

At Ikea, everyone has the convenience of returning items within 365 days. Also, Ikea return policy ensures a safe and flexible shopping experience with hassle-free returns. For those who are part of the Ikea Family program, there’s an additional bonus: an extra 30 days is added to this return period, giving them even more time to make returns if needed.

Ikea Return Policy
Return Period
365 Days
Return Method
Online, In-Store, and By Calling
Contact Number
Official Website

Things Not Eligible for Return or Exchanges

Like many rules, Ikea return policy also has some exceptions. Certain items can’t be returned or have a shorter time frame for returns. For instance, you can’t get a refund for a mattress, but you have 90 days to exchange it for another one. However, you can only do this once; after that, the mattress sale becomes final. Some items, such as:

  • As-is products
  • Custom countertops
  • Cut fabric
  • Plants

They can’t be returned under any circumstances to get a refund or exchange, all items must be in their original condition. If the item is dirty, stained, or damaged after purchase, you won’t be able to return it.

Is Ikea Returns Free?

Absolutely free! IKEA provides several ways to return your item, and every single one of them won’t cost you a penny. That means no shipping fees or any sneaky extra costs. Plus, you’ll receive a complete refund when you return the product.

How to Return My Ikea Purchase?

You have a generous return policy with Ikea! If you’ve bought any furniture from Ikea and it’s still in its original packaging, you’ve got 365 days to return it. But let’s say you’ve already opened what you purchased, no worries! You still have a fair amount of time 180 days or six months to decide if you want to return it. Now, when you’re ready to return something, here’s what you’ll need:

  • The item you want to return,
  • Your receipt from the purchase
  • A valid ID like a driver’s license, passport, state ID, or even a military ID.

Just make sure you return the item within these time frames and have these items with you, and you’re good to go!

Ikea In-store Return Policy

If you want to return something to Ikea, go to the nearest store. But, follow these rules for returning stuff:

  1. Bring your ID.
  2. Keep the receipt.
  3. Pack everything like it was when you bought it.

After that, they’ll check your return and decide. Then, you can choose if you want to exchange, get a refund, or the Ikea refund policy as per your requirement.

Ikea Online Return Policy

Now, when you want to return something you bought online from Ikea, you have three choices. To start the return process, you have to go to their website. Just Sign in to your account and click on ‘returns’. You’ll see these options:

  1. Express Return – This is the quickest way to send back what you bought online. They’ll give you a form to fill out before returning. You can only return up to 5 items. The person picking up your items will also ask for the receipt.
  2. Parcel Return – Returning a parcel is easy too. You need to print the return label and stick it on the box. The cost might change, starting from 2.99 to 9.99 depending on the parcel.
  3. Return By Truck – If your item was delivered by a truck, you can arrange a return through them. Contact Ikea’s customer service to schedule a pick-up.

Remember, if you bought it online, try to return it within 14 days to get your delivery charges refunded along with the product. Returning things online through the website usually takes longer than returning them in a store.

What Does Love It or Exchange It Policy Mean?

Ikea’s “Love It or Exchange It” policy mainly applies to mattresses you buy from them. This means you get a trial period after buying a mattress. During this time, you can test the mattress at home to see if it feels comfortable for you. Here’s how it works:

  • You have a certain period (which might vary depending on where you live) to try sleeping on the mattress.
  • If, during this trial period, you realize that the mattress isn’t as comfy as you hoped, Ikea lets you exchange it. You can swap it for another mattress of the same or higher value. This way, you can choose a different mattress that might suit your sleep preferences better.
  • But, like any policy, there are some rules to follow. When you buy the mattress, make sure to check the details. This includes things like how long the trial period lasts, any fees involved, and the conditions for exchanging the mattress.

This policy is there to help customers feel confident when buying an Ikea mattress. It gives them the chance to try it out at home and decide if it’s the perfect fit for their comfort before committing to it.

What if the Furniture is Already Assembled?

No worries! If you bring your furniture back to Ikea, even after spending a weekend putting it together, you can return it if you change your mind or find a defect. You don’t need to explain why. They suggest trying to disassemble it at home first if possible.

Once returned, Ikea might sell it at a discounted price for others to buy. They say the items must be unused and in good condition for resale, but the idea of “unused” can be a bit flexible.

For instance, if you assemble a bookcase and place a book on it, technically it’s used. However, Ikea is pretty lenient about what they consider “used” or “good for resale.” So, if you’ve had any trouble returning things to Ikea, contact their customer service!

Does Ikea Accept Opened Returns

Ikea lets you return items without any hassle to make sure you’re happy with what you bought. Just bring back your purchase within 180 days and show your receipt. This proves you bought it and makes your return easier.

Ikea Return Policy Without Receipt

Since 2020, Ikea has needed a receipt for returns. Also, Ikea lets you return items for a whole year, which is a long time. Sometimes you might lose the receipt, but that’s okay because Ikea still takes back items even without it, in certain situations. So, If you don’t have your receipt, there’s still a chance to get a refund. They can find your receipt in their system by looking for one of these things:

  • your credit or debit card number
  • your gift card number
  • your order number if you bought the item online.

Hence we would also recommend you not use cash as a mode of payment.

Ikea Exchange Policy

At Ikea, not only do they offer an Ikea return policy, but they also have an exchange policy in place. It’s all about your preference. Imagine you pick out something you like, but unfortunately, it turns out to have a defect. In that situation, instead of asking for your money back, Ikea allows you to exchange the faulty item for a new one.

The way the Ikea exchange policy works is simple. If you encounter any issues with a product, they’ll gladly let you exchange it for the same item, or if you prefer, you can choose a different color or variant. This flexibility makes it easier for you to get a replacement without the hassle of going through a refund process.

To make the most of this policy, it’s helpful to know when does Ikea restock its inventory. By finding out their restocking schedule, you can plan your visit accordingly, ensuring that you’ll have a better chance of finding the replacement item you need. This way, your visit to Ikea won’t end up being fruitless, and you’ll have a smooth exchange experience.

Ikea Exchange Policy
Exchange Period
Within 365 Days
Exchange Method
In-Store, and By Calling

Ikea Refund Policy

Ikea refund policy works just like Ikea return policy. If you want a refund for a returned product, you need to follow certain rules. Please take a look at these rules and agree to them to get your refund.

  • You’ll only receive the refund the same way you paid.
  • It might take about a week to see the refund in your account.
  • How much money you get back depends on the product you returned.
  • The refund happens only after they accept your returned item.

Remember these rules to make sure you get your refund smoothly without any delays. If you bought something online, you can cancel it within 14 days and get your money back, including what you paid for delivery.

Ikea Refund Policy
Refund Period
Within 14 Business Days
Refund Method
Original Mode of Payment

What Else Ikea Provide?

Apart from Ikea return policy, Ikea gives out unreal discounts, benefits, and updates such as:

You may also, take a look and know about Walmart Return policy.

Frequently Asked Questions

1. Can you return an opened item to Ikea?

Yes, you can return opened products to Ikea within 180 days of the date of purchase. If the product is unopened, you have 365 days to return it.

2. Can I return assembled furniture to Ikea?

Yes, opened or assembled furniture is returnable as long as it is within 180 days of the date of purchase.

3. Can you return Ikea furniture if you don't like it?

Yes, according to Ikea return policy you can return any unopened Ikea furniture within 365 days and any opened products within 180 days.

4. Can I Return Plants To Ikea?

No, you cannot return plants to Ikea it is an exception product.


So, there you have it! Ikea return policy is your ultimate safety net, ensuring you’re content with every purchase. Whether it’s a change of heart or a faulty product, Ikea’s customer-centric return process is here to make things right. With their straightforward approach and dedication to customer satisfaction, shopping at Ikea means shopping with peace of mind.

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