Lululemon has grown to become one of the most trusted brands in athletic apparel. It’s a go-to place for athletic apparel for both men and women. But athletic apparel purchases, just like any other fashion purchases, may lead to second thoughts. You may want a different color or style, or the clothes don’t fit comfortably enough for a workout. In these cases, it’s helpful to know the ins and outs of the Lululemon return policy. Let’s explore more details.
What is Lululemon Return Policy?
Lululemon allows you to return or exchange the item for free within 30 days of your purchase or 30 days from the delivery date if you bought the item online. If you are having second thoughts about a gear purchased from Lululemon then the Lululemon return policy is quite handy and makes your task easy.
Their return policy is designed for ease and customer satisfaction. However, provide them unworn, and unwashed, and have the original tags attached, along with proof of purchase. This applies to both in-store and online purchases. Returns are free, and for online orders, Lululemon also offers free shipping for both deliveries and returns.
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Ways to Return Lululemon Gear
There are two ways to return a product at Lululemon. Either put up an online return request or directly visit your nearby Lululemon store. In both cases, you’ll require proof of purchase for Lululemon return policy. To make things easier for customers, they have also made possible in-person store returns for any product bought from their online store Lululemon.com. Let’s get to know how you can make a return online or in-store.
Online Returns
If for any reason, you can’t visit a Lululemon store to return an item, you can make a return online. Follow the steps below for an online return at Lululemon’s official website.
- Initiate the Return: Visit the Online Returns page on the Lululemon website. Here, you will find detailed instructions on how to initiate a return.
- Follow the Guidelines: Carefully follow the Lululemon return policy guidelines provided to ensure a smooth return process. Make sure the items meet the eligibility criteria mentioned earlier.
- Choose the Return Method: Lululemon offers return options both by mail and in person at your closest store location. Select the method that suits you best.
- Packaging and Labeling: If mailing the items back, ensure they are properly packaged and labeled for return shipment. Lululemon may provide a return shipping label, depending on the circumstances.
- Refund Process: Once Lululemon receives and processes your returned package, a refund will be issued. The refund timing may vary between 3-10 business days.
In-Store Returns
If you made a purchase at a physical Lululemon store, you have the option to return the items in person. Follow these steps for an in-store return:
- Locate the Nearest Store: Find your closest Lululemon store using the store locator on their official website.
- Bring the Items: Take the items you wish to return along with your proof of purchase, such as a receipt or order confirmation.
- Visit the Store: Head to the store and explain your intent to make a return. The store staff will guide you through the process.
- Return Processing: Once the staff verifies the eligibility of the items, they will process the return accordingly. Refunds will be issued using the original payment method unless a gift card is used.
Lululemon Holiday Return Policy
Lululemon also provides the facility of extended returns during the holiday season especially Christmas, just like other retailers in the US. The holiday return policy enables their customers to make a return until Jan. 23 for any purchase made between Oct. 21 to Dec. 24. Remember that all conditions and exclusions of the Lululemon return policy also apply to holiday returns.
Lululemon Return Policy After 30 Days
Lululemon’s return policy is designed to be customer-friendly but does have specific guidelines. However, it’s important to note that after 30 days, you won’t receive a full refund for your return, but these alternative options can provide some value back. This approach reflects Lululemon’s commitment to customer satisfaction and the quality of its products.
For returns after the standard 30-day period, there are a couple of options in Lululemon return policy.
Performance Return: If an item shows a flaw or defect after 30 days, you may request a Performance Return. This option is part of Lululemon’s Quality Promise, allowing you to exchange defective items for an electronic gift card. Remember, the item must not be damaged through wear and tear but should exhibit a manufacturing flaw or defect.
Like New Trade-In: In cases where you’ve missed the 30-day window or removed the tags too early, Lululemon offers the Like New program. This program lets you trade in new or gently used items for an electronic gift card. To qualify, the items must be in excellent condition with no visible signs of damage.
Can I Return Items Without a Receipt?
You’ll need proof of purchase to return any item to Lululemon. If you purchased the item in one of the company’s stores, you’ll need a receipt to process your return. If you bought the item online, you’ll need to package the original purchase order with your return as proof of purchase. Either form of receipt will work, and you can show your purchase order form if you’re bringing an online purchase into a store for a refund under the Lululemon return policy.
Note: Remember that in this case, you’ll get your refund in the form of a Lululemon gift card.
How to Return a Gift at Lululemon?
Lululemon provides options for returning gifts as well. If you received a gift from Lululemon and wish to return or exchange it, the following guidelines apply:
- Gift Receipt: If you have a gift receipt, you can make an in-store exchange or receive a refund in the form of a Lululemon gift card. The return will be subject to Lululemon’s return policy.
- No Gift Receipt: If you don’t have a gift receipt, you can still return the item in-store, but the refund will be processed as store credit.
What Items are Non-Returnable at Lululemon?
Lululemon considers the following products as Final Sale items ineligible for return or exchange.
- Marked-down items from We Made Too Much merchandise
- Face masks
- Gift cards
- Used swimwear and underwear
Gift cards do not expire; you can use them in stores and online, so it’s better to use them. Alternatively, you can sell your gift cards online. Swimwear should also have the hygienic liner intact, and underwear should be in its original packaging.
What are the Exceptions at Lululemon?
There are some exceptions if you make a return at Lululemon if you’ve lost your receipt. The Lululemon return policy follows the following steps:
- The apparel should be unworn and unwashed with the hangtags perfectly in place. If not, your return will be rejected.
- “Like New” products are not possible for an in-store return. They can only be returned online.
- You cannot visit their factory outlet stores to make a return.
What is the Exchange Policy for Lululemon?
If you’re not satisfied with your purchase or have chosen the wrong product, you can exchange it, provided the item is unworn, unwashed, and retains all original tags and the receipt.
It’s important to note that exchanges can only be done in-store at any Lululemon location; online exchanges are not available. This policy ensures that you can swap your item for something more suitable if your initial choice doesn’t meet your expectations. You can only exchange items in-store, whether you bought them in-store or online.
How Does Lululemon Refund Policy Work?
There are two types of refunds that you can get at Lululemons. This depends on the return method that you choose. If you are choosing to return online through the fast-track refund method then you’ll get the refund in the form of a Lululemon gift card within 2 hours of requesting the return. The gift cards can be used for both in-store or online purchases and never expire.
On the other hand, if you are selecting the regular online/in-store return then the refund will be credited to your original payment method within 3-5 business days.
Also To keep in mind – As per the Lululemon return policy, you can choose the Fast Track refund only when you are returning 3 or fewer items.
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Other Discounts Offered By Lululemon
If you are looking to save on your next Lululemon shop, be sure to see our guides on when does Lululemon restock. With this, you can access limited merchandise before it vanishes from the inventory. Other various discounts offered by the Lululemon are:
Frequently Asked Questions
1. Is there a Lululemon Holiday return policy?
There is no holiday return policy. The 30-day window for returns applies the whole year round.
2. Can I return or exchange a gift at Lululemon?
Yes, you can return or exchange an item that you received as a gift at Lululemon, as long as it is unused and follows the same Lululemon return policy .
3. When will I get my refund from Lululemon?
The time for a Lululemon refund to process varies depending on the payment method. Credit card refunds may take up to 10 business days, while gift card refunds could be instant .
4. Can I return online bought items to the store?
Yes, you can return your online bought items to any of the stores.
The Bottom Line
Lululemon is a trusted brand for good-quality activewear, so you shouldn’t have any issues with their products. However, remember the information you learned in this guide for a hassle-free return process if you no longer want an item you bought. Lululemon return policy is customer-friendly, offering a 30-day window for returns and exchanges, both in-store and online, with a few exceptions. Remember, keeping receipts and tags helps, but in some cases, stores may accommodate without them.