TJ Maxx Return Policy | Know This Before Your Return Your Store or Online Purchases

TJ Maxx is a popular discount retail store that offers deals on clothing, furniture, toys, cosmetics, and more. If an item is unsatisfactory for any reason, the store will accept a return. We will explore TJ Maxx return policy in this article. There are processes, exceptions, holiday returns, and many more.

What is TJ Maxx Return Policy?

According to the TJ Maxx, most goods can be returned or exchanged within the return period, measured from the day of purchase. The TJ Maxx return policy offers customers a return window of 30 days for in-store purchases and 40 days for online purchases. In case of a missing receipt, you may receive in-store credit. They do not cover refunds on used/worn merchandise.

TJ Maxx Return Policy
Return Window
30 Days & 40 Days*
Return Method
Contact Info.
Online Inquiries: 1-833-888-0776
In-Store Inquiries: 1-800-926-6299
Official Website
TJ Maxx

*Note: 30 days for In-store and 40 days for Online return period.

Where Can I Return My TJ Maxx Purchase?

Stores like TJ Maxx, Marshalls, and Homegoods all have a very similar return policy. As TJ Maxx is the parent company for Marshalls and Homegoods, their return policies are also connected. If you purchase from TJ Maxx, you can return it at any of their stores. Also, remember that you can not return your TJ Maxx purchases at any of their sister brands like Marshalls, Homegoods, Sierra, and Homesense.

TJ Maxx Return Policy Online

The return policy for the online process at TJ Maxx is easy to follow and you will not have to go or visit anywhere. You can simply make your return within 40 days from the date of your purchase. It’s the company policy to make it easier for customers so that they don’t face any issues with their purchases or returns.

  • Visit TJ Maxx account
  • Locate the order and click on return.
  • Attach the order receipt and other details.
  • Keep the tags along with it.
  • Return any accessory that came along with it in the same package.
  • For more inquiries call on 1-833-888-0776

Important Note: Any product purchased from the store cannot be returned online. Don’t remove the tags from the product and keep it in its original packaging condition. Contact TJ Maxx customer service if you receive any defective items. and returned it. But if the product got damaged or defective at your end then it will not be returnable.

TJ Maxx Return Policy In-Store

For in-store return at TJ Maxx do remember you only have 30 days to make your return from the date of purchase item. It is not compulsory to visit the same store where you made your purchase. You can visit any of their TJ Maxx stores

  • Find the nearest store location.
  • Return your product to its original condition with tags intact.
  • Remember to take your original purchased receipt.
  • Go with a photo ID or show the transaction method if you misplaced your receipt.
  • For more inquiries call on  1-800-926-6299 from Monday to Friday between 9 am to 6 pm.

Holiday Return Policy

The holiday season is a busy time for TJ Maxx and its customers. For added convenience, the company sets an extended period for returns around this time of year. The complete TJ Maxx return policy remains the same except for the return dates.

The policy allows any purchase made in a TJ Maxx store between Oct. 8 and Dec. 25 to be returned through Jan. 25, 2024.

TJ Maxx has extended the holiday return period further for online purchases. Purchases made between Oct. 8 and Dec. 25 may be returned through Feb. 4, 2024.

Can I Return an Item Without a Receipt?

Yes. If you can’t find your receipt, don’t worry. You can still return the item to TJ Maxx. However, the TJ Maxx return policy allows no receipt return. For an in-store credit equal to the latest sale price. However, you must present a government photo ID, your name, and your address when you want to return an item without a receipt.

Returning an item is always simpler when you have a receipt. Although you can go to any of their stores and ask for a return even without a receipt. However, there is one condition you will get a refund in the form of a merchandise credit. This means you will need to use that credit to shop at TJ Maxx only.

You may also take a closer look at Macy’s and Lululemon return policy if you’re dissatisfied with your purchase and wish to return it.

How to Return Sale Items for a Refund at TJ Maxx?

Some retailers won’t accept returns on sale items, but not at TJ Maxx! Even if you purchased something on sale, you might usually return it. You will get your reimbursement in the original payment method if you have the receipt and return the clearance item within the 30-day return policy timeframe.

In-store credit will be issued for clearance returns made after 30 days or without a receipt. Clearance returns do have a few exclusions. Please be aware that some items advertised as “final sale” might not be returnable.

You cannot return Christmas decorations and other things you purchased on sale over the holidays. Besides knowing TJ Maxx return policy, also look into the restocking schedule and know when does TJ Maxx restock. Also, arrange for notifications to stay updated on their stock.

How Does TJ Maxx Exchange Policy Work?

At TJ Maxx there is no exchange policy for online products neither via email nor by using online procedures. However, the TJ Maxx return policy only offers exchange in-store. Follow the below steps for exchanging the items:

  • Exchange is available for 30 days from the date of purchase.
  • You can exchange only the original condition items.
  • While exchanging the product bring your sale receipt.
  • Items, like used, damaged, or worn, are not exchangeable.
  • You are only once allowed to exchange your item.

Note: It would be better if you make your purchase in-store if you are expecting an exchange shortly. Even if you are an employee at TJ Maxx you have to follow the same policy for returning/ exchanging a product. Employees are eligible for a TJ Maxx Employee discount as well.

TJ Maxx Exchange Policy
Exchange Period
In-store 30 Days
Online 40 Days
Exchange Method
Only at store

How Does TJ Maxx Refund Policy Work?

A refund is only accepted after the complete verification of the returned items. The refund procedure will take 10-14 business days. But TJ Maxx return policy states that they can reject the refund application if the item returned is not in its original condition or the tags are removed.

The refund will be initiated in its original mode of payment method. Gifts and item returns will be refunded in the form of Merchandise Credit. Also, if you have processed the payment through the PayPal portal then it will be directly credited to it. However, the refund will take a few more days to reflect in your bank account.

TJ Maxx Refund Policy
Refund Period
Within 10-14 Business Days
Refund Method
Original Mode of Payment
Merchandise Credit

Frequently Asked Questions

1. Can I exchange an item I purchased online?

No, TJ Maxx doesn’t have a process for exchanging online orders. You have to return the item, and then buy something else with the refund.

2. Will I get a refund on the shipping charge I paid when I bought the item online?

No, For TJ Maxx online purchases, shipping fees are nonrefundable.

3. How do I return the item with a gift receipt?

Take the item into a TJ Maxx store to ask for the return. You’ll be refunded with merchandise credit.

4. Can I return used cosmetics to TJ Maxx?

No, TJ Maxx does not refund used makeup. Only brand-new, unused items in good condition are accepted.

Final Thoughts

Before you plan to return your item always remember that you can not make an in-store return after 30 days. In the case of the online return, TJ Maxx return policy states they offer a 40-day return period.

If you are looking to exchange a product, you can exchange it but only in case of any defect or size change. An in-store return is much quicker than an online return. Online returns will only process your refund once they receive and verify your item. You should also remember your refund may take up to 2 weeks.

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