Sam’s Club Return Policy | Here is How You Can Easily Return or Exchange!

Purchasing wholesale items can be very stressful. Unless you want to put up with unsatisfactory goods, we suggest you learn about Sam’s Club return policy. Nowadays, you tend to see many shambles happen in the delivery of goods. There is no way to ensure that you actually got what you paid for in advance.

As a result, it is crucial to know how to make a good return. Follow this guide to avoid such issues when shopping at Sam’s Club. Further, we break down the key aspects of its refunds as well as exchanges. Keep reading for more information.

What is Sam’s Club Return Policy?

To begin with, Sam’s Club return policy keeps customer satisfaction at the top of the list. Thus, it accepts returns within 365 days of the date of purchase. The item(s) should be unopened and you also need to return it in its original packaging.

Moreover, electronics and certain items are exceptions to this policy and are discussed later. The receipt or Sam’s Club membership card are important to identify your order. Lastly, you can know if a product is non-returnable in its details page.

Sam's Club Return Policy
Return Window
365 Days
(Exceptions Apply)
Return Method
Online & In-Store
Contact Info.
Official Website
Sam's Club

Do Sam’s Club Returns Come With a Charge?

No, you don’t have to add any sort of amount to request a return. Sam’s Club does not charge for the first three returns per year. This is only applicable to US residents. So, this along with the year-long return window makes this policy one of the best.

How Do I Make a Return at Sam’s Club?

Now, Let’s get to the meat of the matter. According to Sam’s Club return policy, its clubs do accept returns of any product bought online or In-store. However, it does not work the other way around. Therefore, You can only return online goods through the shipping method. Let’s expand the methods.

Return It to the Club

Firstly, head straight to a nearby Sam’s Club store. There you need to go to the member’s service desk with the item you wish to return. A receipt or the original mode of payment is necessary to track your order details. The store associates will assist you throughout the process.

Sam's Club Return Policy

Shipping Returns – Do Not Move a Muscle

On the contrary, you can ship your item back to the base for contactless returns. You need to follow some basic steps to initiate this process. Moreover, Sam’s Club return policy advises you to check the product details page for return status.

  1. Open the “Order Details” Page after logging in to your Sam’s Club account.
  2. Select the items in the order you wish to return them and select “Return Item”.
  3. You will get a return label immediately in your e-mail.
  4. Safely repackage the items with the accessories, manuals, and tags.
  5. Stick a physical copy of the label onto the box.
  6. Drop it at a US postal service office and ship it.

Lastly, use this address as your shipping destination: Sam’s Club, Attn: Product Returns, RMA#: (write your RMA number here), 2250 International Street Columbus, OH 43228-3834. You can also call them to ask for a return label.

Are Promotional Items Returnable at Sam’s Club?

A resounding yes. It is possible to return promotional items if you are willing to let go of the credit earned by you. If you purchased using Instant Savings, your refund will not include the amount of Instant Savings you got while shopping.

Sam’s Club Return Policy Without Receipt

Although Sam’s Club is not open about the course of action in case of a receipt-less return, we can infer certain things. You can use the original mode of payment or your Sam’s Club membership card to confirm your order details. If nothing else, Sam’s Club will try to compensate you with store credit.

Additionally, carry your ID proof to the store to help the associates recover your details. Online returns do not require a receipt as information is readily available.

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Sam’s Club cannot thank the countless armed forces soldiers enough for their service. It shows its appreciation by giving out Military Discount.

Notable Exceptions to Sam’s Club Returns

Sam’s club imposes restrictions on the return of certain categories of products. It is important to take note of such variations to always succeed in making a return. For starters, electronics and major appliances have a return window of 90 days from the delivery date.

Furthermore, any type of cellphone can be returned within 14 days of the purchase. In addition, heavy commercial items have a timeframe of 30 days. Further, such exceptions are always applicable despite any extensions that may be given in the original policy.

Sam's Club Return Policy Exceptions
Major Appliances & Electronics
90 Days
Motorsport & Commercial Heavy Items
30 Days
All Cellphones
14 Days

Non-Returnable Goods – One Way Street

Unfortunately, certain products are not a part of Sam’s Club return policy. You have no choice but to keep the items without any recourse. It is helpful to know about them beforehand for smart shopping. Such items are

  • Gift cards and prepaid cards
  • Tickets
  • Custom-made items, like personalized gifts and photos
  • Wholesale & Bulk orders
  • Prescriptions

Also, the return of some products varies across states and regions. It is important to contact the store to check if they accept such returns. These items include

  • Beer, wine and spirits
  • Automotive tires and batteries
  • Cigarettes and tobacco
  • Eyeglasses
  • Hearing aids

Sam’s Club Return Policy on Perishable Items

Sometimes, you get an unpleasant surprise after buying perishable items. Sam’s Club understands this issue and allows the return of such items for a refund or replacement. However, you cannot return the item. You have to dispose of them yourself.

Moreover, your reasoning should be logical and you should not exploit this ability. Doing so can result in unfruitful outcomes.

Sam’s Club Exchange Policy

If your product came with defects or you had a change of mind, there is a way to exchange it. You just need to follow the return process and request a replacement. Also, this can help you get a more suitable color, size, or model. Nonreturnable items are not eligible for an exchange.

Sam's Club Exchange Policy
Exchange Period
Within 5 Business Days
Exchange Method
Online & In-Store

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Subsequently, exchanges depend on the In-store and online availability of a product. Therefore, you should know when does Sam’s Club restock.

Sam’s Club Refund Policy

Sam’s Club issues a refund in the original mode of payment used for the purchase. This takes 5 business days to reflect in your account. Your bank’s processing time might vary during this period. In rare cases, they might issue your refund in the form of a shopping card.

Note that Sam’s Club return policy says shipping costs are not covered in the refunds unless the item came with defects or it did not meet your order customization. So, If you notice any mistakes on their part, it is best to inform them about the issue as soon as possible.

Sam's Club Refund Policy
Refund Period
Within 5 Business Days
Refund Method
Original Mode of Payment

Frequently Asked Questions

1. What if I do not have the accessories of the product?

In such cases, you will not get a full refund. Instead store credit or a low refund will be issued.

2. Does Sam's Club refund delivery charges?

In most cases, Sam's Club does not refund delivery and shipping costs. The opposite of this is true if your product came faulty.

3. Can I return an item without a receipt?

They might find another way to process your return if you do not have a receipt. It is useful to click a picture of the receipt to keep as a backup.

4. Can you return a product bought from a store by shipping?

No, you can only return goods bought in a store by going to the store.

No Time Limit to Slow You Down

To conclude, Sam’s Club return policy is one of the best in the wholesale market. It gives you 365 days from the purchase date to ponder your returns. However, certain exceptions reduce this time limit considerably. Sam’s Club appreciates honesty in such matters. If you abuse this liberty they might recharge your refund. Now, you should be able to make a successful return on your own. Try to be efficient with your returns.

Lastly, there are many other store chains that give out unbelievable return periods. You might want to learn about H&M and Nike Return Policy.

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