H&M Return Policy – Learn Easy Returns For In-store and Online Purchases

Welcome to the modern shopping world of H&M! Navigating return policies can often feel like decoding a secret message. Our guide on H&M return policy is designed to be shopper-friendly, ensuring your satisfaction and ease when making returns. In this guide, we’ll break down H&M return policy in simple terms, empowering you to shop confidently and return with ease.

What is the H&M Return Policy?

If you’ve bought something from H&M that doesn’t make you happy, you have a window of 15 days to return it under H&M return policy. To ensure your return is accepted, it’s important to maintain the product in its original condition and keep all the tags intact. Depending on the reason for your return, H&M may refund you either partially or in full. This means they might give back some or all of the money you spent on the item.

H&M Return Policy
Return Window
15 Days
Return Method
Online & In-Store
Extended Holiday Returns
For purchases between Nov 1 - Dec 5 can be returned till Jan 5
Contact Number
Official Website

How to Return Items Bought at H&M Online?

Returning items purchased from the H&M website via mail is a simple process designed for customer convenience. To initiate a return, customers can obtain a return label either at an H&M store or by printing it from the website after logging into their account. Once the label is acquired, the item needs to be securely packed, ensuring all components are included.

Affix the provided return label to the package, containing postage and the return address, and send it to the specified location. H&M deducts a $5.99 fee from the refund for this prepaid return label service.

Upon receipt, H&M processes the return and issues a refund, minus the return fee, via the original payment method used for the purchase. This hassle-free process aims to simplify returns for customers, providing a straightforward way to send back items bought from the H&M online store.

H&M Return Policy In-store

Returning an H&M product by visiting one of their stores aligns with the brand’s customer-friendly return policy, providing a hassle-free and cost-effective option for customers. Within a 15-day timeframe from the original purchase date, this method allows individuals to return items without incurring additional charges, except for transportation costs to the store.

By personally visiting an H&M store, customers benefit from direct interaction with knowledgeable staff trained to handle return procedures efficiently.

Bringing along the purchase receipt is crucial as it serves as proof of transaction, expediting the return process and ensuring compliance with H&M’s policies. This in-store return option reflects H&M’s commitment to customer satisfaction, offering a convenient and efficient way for customers to manage returns while emphasizing adherence to company guidelines and providing a seamless experience.

Can I Return H&M Items Without a Receipt?

H&M will let you return things even without a receipt, but you won’t get money back. Instead, you can swap it for something else that costs the same or less than what you paid for the first thing. H&M return policy also states that they have the right to decline your request if you don’t have a receipt, for any reason.

Keeping receipts is smart because if you don’t like something you bought, you can get all your money back.

What Items are Not Eligible for H&M Returns?

Some things you buy at H&M can’t be returned. For example, gift cards and items that are marked as final sale can’t be returned because the store can’t sell them again.

There are other items that can’t be returned too. These are things that might be risky for someone else to buy in the future. Things like underwear, swimwear without the original hygienic strip, and face masks fall into this category. Remember, H&M can give you a refund for anything you buy, even if you have the receipt.

Try your best to keep what you bought in good condition so that it’s easier to return if you need to. This way, there’s less chance that the store won’t accept your return.

H&M Holiday Return Policy

During the bustling holiday season, managing returns can become a concern for many. Recognizing this, H&M extends a helping hand by offering an extended return window for purchases made between November 1 and December 5, allowing customers until January 5 for returns.

The H&M return policy for holidays aims to provide ample time for individuals to reconsider their purchases or handle any gifting uncertainties that often arise during festive periods. However, adherence to specific return criteria is crucial; items are eligible for return only if they remain in their original packaging and are accompanied by the original receipt, online receipt, or gift receipt.

This extension not only showcases H&M’s commitment to customer satisfaction but also acknowledges the unpredictability of the holiday rush, ensuring a more flexible and stress-free shopping experience for all.

How Many Days Do H&M Give to Return?

You have to bring back most H&M stuff within 30 days after buying them to get all your money back, but if it’s a designer item, you only get a week. If you return things after these times, you can swap them for something else of the same or lower price. Remember to keep the receipt to make sure you’re refunded the price you paid. Even if it’s on sale for less later.

Is H&M Return Free? 

Of course! When you return items to H&M, they won’t add any extra charges like handling or shipping fees. They provide a pre-paid return label, so you don’t have to worry about paying for the return shipping. As long as you follow the H&M return policy guidelines and criteria, you’ll receive a complete refund for the items you return.

H&M Return Policy Terms and Conditions

Every company has rules, just like H&M. These rules are important to prevent people from taking advantage of H&M Return Policy. Here are the things you should know when you buy or return something:

  1. If you lose the return label, you can ask the company for help.
  2. H&M offers services that let you track your package.
  3. You can’t pay for H&M products when they’re delivered (no COD option).
  4. You can only return certain things: clothes, swimwear with a seal, and beauty products.

You can also make your return without a receipt at some of your favorite clothing stores. Check out our return guides on Zara, Shein, Urban Outfitters, and more.

H&M Exchange Policy

In the past, H&M offered the convenience of exchanges, allowing customers to swiftly swap items that didn’t fit or meet their expectations. However, the current policy has shifted to streamline the process by encouraging returns instead of direct exchanges. Presently, if an item from your order doesn’t align with your sizing or preferences, H&M facilitates easy returns, providing customers with a refund or store credit.

This updated approach empowers shoppers to return unsuitable items promptly. After which, they are free to make a new purchase or go for alternative choices. While the direct exchange option may no longer be available, the return policy ensures flexibility and enables customers to find the desired product more efficiently.

H&M Refund Policy

H&M’s refund policy makes sure everything’s sorted and solves your refund queries. We’re here to guide you through the basic refund process. If your refund request is approved, it’ll take about two weeks for you to get your money back. You’ll receive the refund using the same payment method you used to buy the item. For instance, if you paid in cash, you’ll get your refund in cash too.

H&M Refund Policy
Refund Period
1. Immediately for Cash
2. 30 days for Credit & Debit Card
Refund Method
Original Mode of Payment

Frequently Asked Questions

1. How long do I have to return an item I bought from H&M?

You have a time of 15 days starting from the day you bought the item to return it if you're not satisfied or if there's an issue with the product.

2. What is Customer Service Number of the H&M?

The Customer Service Number of H&M is 855-466-7467.

3. COD is available on H&M Products?

There is no COD option for H&M products.

4. Can I get a refund without a receipt?

No, if you don’t have a receipt, they won't give you your money back.


H&M return policy is a testament to their commitment to customer satisfaction. By understanding the guidelines and processes outlined in their policy, you’re equipped to make informed decisions and shop with confidence. Remember, the goal of their return policy is to ensure your contentment with your purchases. Also, making the shopping experience at H&M not only fashionable but also stress-free. Happy shopping and hassle-free returns!

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