Nordstrom Return Policy | Your Ultimate Guide For Returns, Exchange & Refunds

Nordstrom, a well-known luxury department store, prides itself on offering a customer-friendly return policy. Whether you’re shopping for high-end fashion, cosmetics, or home goods, it’s essential to understand Nordstrom return policy to ensure a seamless and satisfying shopping experience.

In this article, we’ll explore the key aspects of return policy, providing you with insights into the rules and procedures for returning items purchased from their stores or websites.

What is Nordstrom Return Policy? 

The best part of Nordstrom is that there are no time limits for Nordstrom returns and exchanges and no highlighted restrictions in Nordstrom return policy. However, Nordstrom reserves the right to handle returns on a case-by-case basis. This means you may return your item anytime.

The return processing may take up to 10-14 days and refunds will be credited to your original form of payment. Special occasion dresses and designer items may not be returnable if tags have been removed.

Nordstrom Return Policy
Return Window
No Time Limit
Return Method
Send By Mail
Curbside Drop off
Contact Info.
Official Website

How to Return Items at Nordstrom?

If you are a customer from the US, Nordstrom Return Policy enables you to return products via two methods – returns to stores, or returns by mail.

In-Store Return

Follow these simple steps for a smooth process:

  1. Required documents like the card you used during payment, order number, Valid ID, etc. This will help the staff to check your purchase in their system and quickly initiate the process for return.
  2. Look for the nearest store on the Nordstrom website. You can also look for eligible merchandise for Nordstrom Rack and Nordstrom Local locations.
  3. Head to the customer service counter and inform a staff you’d like to return a purchase.
  4. Wait for your refund in 3-5 business days.

Return by Mail

Note: Nordstrom doesn’t provide an enclosed return label in online orders. However, you can still enjoy Nordstrom’s free returns by printing the Nordstrom return sticker under the Nordstrom return policy.

  1. Sign in to your Nordstrom account.
  2. Visit the Purchases page and look for the order you want to return.
  3. Click Details and select Start a Return.
  4. Fill up the online form and follow the prompts.
  5. Print the return shipping label and attach it to the package.
  6. OR Save the QR code. You can show this to an eligible USPS or FedEx location so they can print the shipping label for you.
  7. Drop off your item at a USPS or FedEx location.

How Long Does Nordstrom Take to Refund?

It depends on the return and refund methods. Here’s a quick look at the refund timeline:

  • In-Store: Nordstrom will process the refund to the original form of payment within 3-5 business days
  • By Mail: Nordstrom online returns take around 10 to 14 business days. After that, Nordstrom processes the refund, which can take 3-5  days.
  • Curbside: You can expect your refund within 5-7 business days after you drop off your item.

Nordstrom Return Policy Without Receipt

If you don’t have the receipt of your purchase, the store will try to find your transaction in their records. If they fail to locate your purchase, you’ll have to provide a valid ID to get a refund. In case of any queries contact customer service for help.

*Note: This refund will be in the form of a Nordstrom gift card for the current price of that item.

Does Nordstrom Refund Shipping Charges?

No. Nordstrom doesn’t refund shipping charges. You will only receive a full refund for the returned item. Nordstrom returns are free of charge within the US, but orders shipped internationally are not eligible for free returns or merchandise exchanges.

If you’re an international customer returning an item to Nordstrom, return shipping and handling fees will be deducted from your refund. Original shipping fees are non-refundable.

Nordstrom Return Policy on Shoes

Nordstrom does have a great return policy on shoes too, according to Nordstrom return policy on shoes, you can also return your worn shoes if you are not satisfied with the quality of the product. For Nordstrom, customer satisfaction ranks first and thus they have a very friendly return policy.

What if You are Missing Your Purchase Details?

Nordstrom can still process your return if you can provide a government-issued ID with the following information:

  • Photo
  • Name
  • Address
  • Signature

They can then issue a refund via a Nordstrom Gift Card valued at the item’s current price.

Can I Return Nordstrom Items to Nordstrom Rack?

Yes. You can make Nordstrom returns to Nordstrom Rack and Local locations, with some exceptions. The Nordstrom jewelry and designer collections can’t be returned under Nordstrom return policy. This policy states that you can’t return items purchased at Nordstrom or the website to a Nordstrom Rack.

Special Considerations For Returns

Certain product categories have specific return guidelines for :

  • Beauty and Fragrance Products: Nordstrom may have specific return conditions for beauty and fragrance products, often requiring that they be unopened and unused for hygienic reasons.
  • Designer Collections: Some designer collections and high-end fashion brands may have unique return conditions, so it’s advisable to enquire about the terms and Nordstrom return policy when making such purchases.
  • Fine Jewelry: Fine jewelry items may have specific return conditions and requirements, including proof of purchase and authentication.

Nordstrom Exchange Policy

Exchanges are subject to the same rules as returns. You may return the item first and immediately order a replacement on Additionally, U.S. customers can call (1.888.282.6060), and Canadian customers can call (1.877.794.5304) to process an exchange.

We have created guides on some popular Nordstrom discounts that consumers like you want to shop for. Explore Nordstrom Student and Employee discounts to save more on your purchases.

Nordstrom Exchange Policy
Exchange Period
No Time Limit
Exchange Method

Nordstrom Refund Policy

Refunds for any return are credited to the original form of payment under the Nordstrom return policy. If you are not interested in the Nordstrom exchange policy, a refund would be your last option. If you are returning an item that you purchased with a credit card, your account will be credited within 3-5 business days.

In the case of returning a gift, you will receive a refund only in the form of a Nordstrom Gift Card. If there is no record of a sale, and they still decide to provide a refund, you will be asked for personal identification, and a refund will be provided on a Nordstrom Gift Card.

Nordstrom Refund Policy
Refund Period
3-5 Business Days
Refund Method
Original Mode of Payment

Frequently Asked Questions

1. Can I get a cash refund at Nordstrom?

You can only get a cash refund if the purchase was made in cash. All other refunds will be given in either store credit, or put back to the mode of payment.

2. Can I return my makeup under Nordstrom return policy?

Yes, both used and unopened. But with receipt to get a full refund.

3. Does Nordstrom offer an Extended Holiday return policy?

Yes, there is a Holiday return policy at Nordstrom

4. Can I return a Gift Card?

No, You can not return gift cards.


Understanding Nordstrom return policy is crucial when shopping for luxury fashion and high-quality products. By adhering to the rules and guidelines for returns, you can shop for designer clothing, cosmetics, and home goods with confidence, knowing that Nordstrom aims to provide flexibility and convenience for its customers.

Whether you have a receipt or not, the return policy is designed to be as smooth and customer-centric as possible, ensuring satisfaction in the world of luxury department stores. However, you should also learn Macy and TJ Maxx return policy before purchasing anything to avoid wasting time and money.

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