Did you enjoy a shopping spree at Ross only to find out that the goods you bought were damaged? While you may be frustrated, you don’t have to worry about the next steps—we created a guide that explains how the Ross return policy works and how to submit a return request with no fuss!
What is the Ross Return Policy?
It is interesting to know that Ross stores are unlike your average retail stores. What separates this famous store from others is its return policy. The Ross return policy is simple and easy and stripped of complications to allow a customer-friendly experience when choosing to return an item.
Ross will allow the customer to return most of their items within 30 days from the purchase date without complications under the Ross return. In addition, when a customer wishes for a full refund, they need to remember that showing the original receipt is essential.
Conditions for Return Policy at Ross
The conditions for Ross return policy state the following:
- Ross doesn’t offer refunds, exchanges, or store credits for items you used, wore, or altered.
- Refunds on items you returned with the original receipt. It will be issued through the same payment method you used to purchase the items if you submit the request within 30 days of purchase.
- The company will compensate you through store credit or exchange your item for another of the same value if you submit a return request after 30 days.
- Ross accepts software returns only if you don’t open the packaging or the software is faulty.
Return Policy for Fine Jewelry, Swimwear, and Lingerie
The general return policy is also valid for fine jewelry, swimwear, and lingerie returns, with a few additional terms:
- Ross accepts swimwear and lingerie returns only if the items have their original tickets attached.
- Fine jewelry returns require a receipt and the original tickets attached.
- Fine jewelry return requests can be submitted only at Ross stores that have a fine jewelry department.
What is Ross’s Holiday Return Policy?
The company offers an extended return period during the winter holidays. The return deadline for the items you purchase between December 1 and December 31 is January 31.
How to Return Items at Ross?
You can only return items via Ross retail stores. Follow this guide to learn how to perform in-store returns:
- Identify the original form of payment (e.g., cash, card, check, etc.)
- Bring the original receipt.
- Make sure the tag or ticket is attached to the item
- Bring a valid photo ID in case you don’t have a receipt.
- Head to the nearest Ross store, give your item to a staff member and notify them of your return request.
- Wait for the staff member to evaluate your return request.
- You’ll get your refund if you meet all of Ross’s requirements.
Returning Without a Receipt at Ross
If you need to return an item to Ross without a receipt, here’s what you should expect and how to proceed:
- Visit a Ross Store: To initiate a return without a receipt, you must visit a Ross store in person. Online returns without a receipt are generally not accepted.
- Present the Item: Bring the item you wish to return, along with any original tags and packaging, to the customer service desk.
- Identification Required: You will need to provide a valid photo ID, such as a driver’s license, state-issued ID, or passport. Ross requires this to track your return history.
- Store Credit: In most cases, Ross will issue a store credit for the current selling price of the item you’re returning. This credit can be used for future purchases at Ross stores.
- No Cash Refunds: Ross typically does not provide cash refunds for returns made without a receipt. Store credit is the standard solution.
It is advisable to avoid returning items to a Ross store without receipts, but Ross return policy allows their customers to do so. In addition, if you have any additional questions or are unsure, you may contact Ross for further guidance. There is also a request form on this link that you can complete, and a Ross staff member will kindly respond to any questions by calling you back.
Can I Return Online Purchases?
Ross doesn’t sell products online. Therefore, you cannot return online purchases. You need to locate the nearest Ross store and travel there to return your items.
How to Return a Ross Gift Card?
Unfortunately, you may not return gift cards in exchange for cash. However, when you misplaced or lost the original, you may ask for a replacement card in-store under Ross return policy. They will ask you to show the Gift Cards receipt when applying for a further gift voucher.
Remember, they may require proof of identification when you can’t provide them with the initially registered receipt. Therefore, always ensure you have a photo ID with you.
Can I Return an Item After 30 Days?
You can still return items outside Ross’s 30-day grace period but won’t get a full refund. Instead, Ross will exchange your product for another with the same value. You may also receive store credit if you submit a return request after 30 days. No Ross department store will offer you a cash refund if you return an item you purchased more than 30 days ago.
Even if you are an employee at Ross, you must follow the same policy for returning a product. Employees are eligible for a Ross employee discount as well. Details for employee discounts can be explored in our other guide.
Are There Exceptions to the Ross Return Policy?
Yes, the official website states that certain items are unreturnable.
- You can’t return or exchange software that you’ve opened. Software returns are only possible for defective products, in which case you can exchange the software for like merchandise.
- Moreover, a Ross gift card refund is not possible. However, if you lost your gift card, you can get a new one for the same amount if you still have the receipt. It doesn’t have to be at the same Ross store.
- Some specific items, such as fine jewelry, lingerie, and software, have a different approach to the return policy. However, the same 30-day period is applicable, and the receipt and attached original tags must also remain.
Ross Exchange Policy
Ross doesn’t refund purchases older than 30 days, even if you have a receipt. For purchases older than 30 days, Ross will only exchange the item at its current selling price or give you store credit. Ross does not offer exchanges on used, opened, or washed items.
If Ross approves your return under the Ross return policy criteria, you can choose to exchange your product with a similar one. You can ask for a different color or size of the product but they may not allow a different product in exchange. Also, they’ll exchange the item only if the product is available in stock at that time in the store.
Ross Refund Policy
You can get a full refund on merchandise you return with a receipt within 30 days of purchase. For all eligible return requests, Ross will refund you via your original payment method.
Ross will refund you immediately for purchases made with cash. However, if you request a return less than 24 hours after making a purchase, Ross employees will ask you to present a valid ID.
If you used a debit card for your original purchase, Ross will refund the amount to your bank account via your debit card. Usually, it won’t take more than five business days after your return requests.
Debit Card- Within 5 Business Day |
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Frequently Asked Questions
1. Can you return perfume to Ross?
Yes. The return policy for perfumes is identical to the general return policy at Ross.
2. What is the Ross return policy without tags?
Ross cannot verify the item on the receipt if you do not have a tag attached. It will not accept for return process.
3. Can I return Ross items to any Ross store?
Yes, you can search which Ross stores are open and head to the nearest store for an exchange or refund.
4. What if I lost my receipt?
If you provide a valid photo ID, Ross will compensate you in the form of store credit or exchange the item for another of the same value.
Alternative Stores With Return Policies
Now, unlike Ross, there are stores that do offer return policies. Their policy might vary so you need to understand them first. To help you with that, we have created a comprehensive guide on their return policies. Here are some of the retail shops, you might want to check out:
- JCPenney
- Michaels
Conclusion
Understanding a return policy without a receipt is essential for a smooth and hassle-free return experience. While it’s best to retain your original receipt for returns, Ross return policy strives to accommodate customers who find themselves without one.
By following the guidelines and procedures outlined above, you can navigate the process confidently, receive store credit for your return, and continue to enjoy shopping for affordable clothing and home goods at Ross Stores.