Sephora Return Policy: Shop Hassle-Free with Safe Return

Sephora, the beauty haven we all adore, not only brings us the latest makeup trends but also offers a flexible and shopper-friendly return policy. Understanding how to navigate Sephora return policy can make your shopping experience even better. Let’s delve into the modern and straightforward details of Sephora’s return process, ensuring that you can shop with confidence and ease.

What is Sephora Return Policy?

You can bring back stuff to Sephora within 60 days for a refund. If you return it within 30 days, you’ll get your money back the way you paid. But according to Sephora return policy, if it’s between 30 to 60 days, you’ll get store credit instead. Remember, always bring the receipt when returning stuff to Sephora.

Sephora Return Policy
Return Window
60 Days
Return Method
In-Store and
Contact Info.
1-888-866-9845(for hearing impaired)
Official Website

How to Return My Order?

Returning items to Sephora is simple! Just remember to bring your original receipt. Keep in mind that Sephora might refuse your return if the item isn’t in its original condition. You have two options: use their online return process or go directly to the store.

Sephora In-store Return

Go to any nearby store to return something you bought from either the store or Sephora’s website. Take the details of your order and the return form with you. It’s a good idea to bring the card you used to buy it. If you bought it online with a JCPenney card and got a gift card from the Sephora store, or if you used PayPal to pay and got a gift card in return, they might not be able to refund your PayPal account based on their rules.

Sephora Online Return

You have to fill out both sides of the return form that’s included with your order summary. Include the form with the items you’re returning, and make sure to write your name, email, and phone number in case we need to reach you. Put your items in Sephora’s packaging if you have it, otherwise, use a well-padded envelope or box.

Print the return label from Sephora’s Return, and send it back using the US postal service. Once we receive your return and process it, you’ll receive a confirmation email.

Will My Sephora Returns Be Free?

Sure, Sephora lets you return items for free whenever you want. You can ask for a return online or in the store without paying anything. They’ll make a label for your return that you won’t have to pay shipping or handling fees for, no matter where you are.

Note: You should also check out our other guides such as Ulta Return Policy, and Forever21 Return Policy to know about their return policy.

Sephora Holiday Return Policy

Sephora return policy for holidays states that any customer who purchases any item between 31st October to 15th November can make his or her return by 15th January. You can use this extended period for exchange as well. This policy is also followed for Sephora’s official website. This makes it much easier for all customers to make an easy return. As holidays can be tiring this extended period gives you breathing room.

Does Sephore Accept Returns of Open Box?

Sephora’s holiday return policy lets you return anything you buy between October 31st and November 15th by January 15th. You can swap it too within this time. It’s the same rule for This way, it’s simpler for everyone to return stuff. Holidays can be exhausting, and this longer time frame gives you space to relax.

Can We Return a Gift and How?

If you got a gift from Sephora in the mail but don’t want the person who gave it to you to get the refund, call 1-877-SEPHORA (1-877-737-4672) first. They’ll help you put the refund on your account. You’ll also need to fill out the return form found behind the gift box. Give your name, email, and phone number on the form so they can reach you. If you need help, you can call Sephora customer care at the same number.

Is a Receipt Required for Returns at Sephora?

Sephora return policy says you need a receipt for returns, so it’s best to have it when you take stuff back to the store. But sometimes, you might not need the receipt. The company allows returns of gently used items without a receipt, but they need to find the product in their system for a refund. If they can’t find it, no refund.

If you’re part of Sephora’s Beauty Insider program and lose your receipt, it’s easier. But, if you used your Beauty Insider card when you bought something, the store can probably find your receipt when you return it.

And if you got Sephora stuff from DoorDash, keep that store receipt! You can bring back DoorDashed Sephora buys to the Sephora store as long as you have the receipt.

Are Sephora Returns Accepted by Mail?

Sure, if you need to return something to Sephora using the mail, follow these steps:

  1. Visit Sephora’s website and ask for a return label.
  2. Pack your item using the original packaging if you have it.
  3. Put the original packing slip inside the package.
  4. Get a return label or code from Sephora’s website.
  5. Take the package to FedEx for shipping.

It’s important to keep in mind that while sending your item back by mail is a straightforward process, it might take around 30 days for Sephora to complete the return procedure and process your refund or exchange.

So, a bit of patience might be needed, but rest assured, Sephora will take care of your return!

Sephora Exchange Policy

If you’re not happy with your purchase, you can swap it for something else. The exchange policy isn’t super flexible, but you can switch your item for a different size or color of the same thing. This goes for everyone, whether you bought it online or in the store. Just make sure the product is returned in good condition, like how you got it, and keep the receipt handy.

Sephora Exchange Policy
Exchange Period
60 Days
Exchange Method

Sephora Refund Policy

The faster you finish your return, the quicker you’ll receive your refund. If you use a credit or debit card, you’ll get your entire refund soon. For online payments, your refund will come directly from the payment method you used. Sephora accepts payments from debit cards, credit cards, gift cards, and online payment apps. Check out Sephora’s Payment Methods for more details.

Sephora Refund Policy
Refund Period
30 Days
Refund Method
Original Mode of Payment

Frequently Asked Questions

1. Can I return Sephora product after use?

Yes, Sephora accepts opened or unopened products as return or exchange but not without a receipt.

2. How long does Sephora refund process takes?

It based on which source you have used. If you have mailed us then it will take 3 weeks. If you have directly gone to the store then you will get your refund immediately.

3. Can we return the Sephora products after 60 days?

No, Sephora doesn't accept returns requested more than 60 days after the date of purchase. If you want a cash refund, you'll need to return the item within 30 days.

4. After how many days we can return Sephora makeup?

Sephora doesn't have specific return policies for specific categories of products. All products, including makeup, are subject to the company's overall return policy.

What Other Discounts Does Sephora Offer?

Looking to indulge in more savings while shopping at Sephora? Besides its renowned beauty products, Sephora offers various discounts and deals that go beyond just occasional sales. Let’s explore the array of discounts and perks Sephora provides, making your beauty shopping experience even more rewarding and budget-friendly:

Hot Take: Return Your Stuff Pretty Easily

Navigating Sephora return policy is a breeze when armed with the right information. With its shopper-centric approach, Sephora aims to ensure your satisfaction with every purchase. Remember, understand their guidelines.

Utilizing their user-friendly return process can make your beauty shopping experience enjoyable and stress-free. So go ahead, and explore new products with confidence, knowing that Sephora’s return policy has your back!

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