Kohl’s Return Policy | Eligibility, Requirements, And More

Many of us are a victim of buyer’s remorse, aren’t we? Learning about a better option after paying for something is painful. Kohl’s return policy can help you negate that feeling. Kohl’s is a huge name for items that appeal to people from all age groups. As a result, it has allotted different time limits to its products for return purposes.

So, it becomes a necessity to know about such variations. This guide will help you return an item with certainty and cash in a due refund. Find what return method is the most suitable for you. Let’s figure this out.

What Defines Kohl’s Return Policy?

There is no need to rush as Kohl’s return policy is naturally very generous. It provides a long 180-day window from the date of purchase to return any of the items. You just need to make sure that the item in question is undamaged and retains its original color.

Additionally, precious electronics and beauty products accept a return within 30 days and 60 days respectively. This requires that they are unharmed as well as that the original receipt is still available. Also, don’t throw away the packaging materials.

Kohl's Return Policy
Return Window
180 Days
Return Method
Online & In-Store
Contact Info.
Official Website

How Do I Initiate My Kohl’s Return?

There are quite a few ways to manage your returns. You can comfortably carry out any of the options if you follow the basic steps. Further, Kohl’s return policy provides two ways to make your return.

In-Store Orders – Any Store Will Do

To begin with, you need to commute to a nearby Kohl’s store if you wish to return an in-store purchase. There is no way around it, even mail returns are fruitless. Furthermore, you need to have the original receipt to verify your payment.

So, make your way to the Customer Service counter at the store. State your purpose and their staff will guide you through the process. After the return goes through, you can apply for a refund or a replacement.

What makes this Kohl's opening different

Kohl’s Online Returns – Ship it

The general public has grown to appreciate contactless transactions after the pandemic struck a huge blow on us. Kohl’s return policy allows you to return merchandise without having to leave your premises. You can do so by using a shipping service at your own cost. Keep the following steps in mind.

  1. Firstly, Log In to Your Kohl’s.com account.
  2. Thereafter open your order details and print the packing slip.
  3. Apply for a return and fill out the return form that appears.
  4. Put all the items you are returning in a box including a copy of the slip and return form.
  5. Seal the box and ship it to the address mentioned in the form.

Lastly, it is helpful to include the tags that came with the order. Note that used items reduce the chances of getting a refund. If all goes well, you should get a refund in about 30 days after your shipment makes it to their warehouse.

In-Store Returns For Online Goods – Do It Yourself

Alternatively, you can avoid the shipping charges by returning the online item at a Kohl’s retail store. This significantly hastens the return process and you can personally clear any doubts they might have. To do this, simply print a copy of the packing slip from its website.

Following this, take the item along with the packing slip to a nearby store. Present it at the Customer Service counter and the rest will take care of itself.

Does Kohl’s Permit Sephora Returns?

Kohl’s beauty partner Sephora accounts for a huge chunk of its cosmetics. Kohl’s Return Policy returns such goods within 60 days of the shipping date. Make sure to not go overboard while trying that eyeliner as only slightly used items can be returned.

Note that in this category, many items are tagged as non-returnable, so shop mindfully.

What is Kohl’s Return Policy on Shoes?

There is not a lot of difference when it comes to footwear. Kohl’s gives the regular 180-day return window to the likes of heels, slippers, sneakers, etc. The shoebox and receipt do need to be available to make the return. You get a pass on shoes that are slightly worn the difference is not noticeable.

Kohl’s Christmas Return Policy

Kohl’s understands that holidays require an exception in every rule. So, Kohl’s gives out extensions on its exceptions to ramp up the festivities.

Specifically, you can return any electronics or Sephora products bought in two months (1st November to 31st December) before 31st January. After all, Christmas gifts don’t always turn out great.

kohl's return policy

Lowe’s understands the struggle of countless workers and veterans. In this context, it has put out Employee and Military Discounts to give them a sense of relief.

How to Make Amazon Returns at Kohl’s?

In a recent development, Kohl’s has started to accept Amazon returns in a super easy fashion. No matter what triggers the return, you do not have to pay any additional costs. This way you can replace your items without having to wait. Follow the steps below to execute it.

  • Take your item to Amazon’s Online Return Center.
  • Select the “Kohl’s Drop off” section.
  • Amazon should email you a QR code.
  • Bring the item you are returning to a participating Kohl’s store and show the QR code on your smartphone to a Kohl’s associate.
  • Kohl’s will pack, label, and ship your return for free!

Kohl’s Return Policy Without a Receipt

For some folks, receipts are just annoying to keep a stack of. These paper-thin slips are prone to getting lost or being torn to pieces by an unknowing toddler. Kohl’s understands where you are coming from. So, it lets you return an item without a receipt to back it up.

You can help them track your order details by means of the original payment method. Just provide the details of your Kohl’s Charge or whichever credit card you used to pay for the order. For some reason, if this fails to verify your payment they can still give you merchandise credit for future use*. Keep a valid ID proof with you to avoid complications.

*This credit will be given as per the lowest discounted 13-week sale price of the item(S) you wish to return.

Kohl’s Exchange Policy

Kohl’s exchange service follows a similar pattern to that of Kohl’s return policy. It gives a 180-day period to ask for appropriate items in place of the original ones. You cannot ask for a replacement that exceeds the worth of the things you are returning.

Electronics only have 30 days to make the exchange. The item has to be in its authentic condition. Any defects will terminate your exchange request. If the product was faulty from the beginning, you should contact their customer care at 855-564-5705 as soon as possible.

Kohl's Exchange Policy
Exchange Window
180 Days
Exchange Method
Online & In-Store

Kohl’s Refund Policy

Kohl’s gives due reimbursement for eligible returns. This refund may take 20-25 days to show up in your account. One drawback is that shipping costs and surcharges are not refunded under any circumstances. Such cashbacks are made to the original mode of payment.

Certain stores might allow you to get a refund in the form of store credit. Further, if such a barter piques your interest, just mention that at the customer service counter.

Kohl's Refund Policy
Refund Period
Within 10-15 Business Days
Refund Method
Original Mode of Payment

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Frequently Asked Questions

1. Can you return Kohl's certified partner products?

Certainly, you can easily return an item belonging to a Kohl's certified partner at a Kohl's store with a packing slip.

2. Can I return used beauty products at Kohl's?

Yes. If the item is used very lightly then it is eligible for returns. But if its used more than that, there is no way to get a refund.

3. Does Kohl's accept returns of large items?

Currently no. Kohl's does not accept large items delivered by Freight.

4. Do I get a refund for items purchased with Kohl's Credit?

Yes, if you used Kohl's Credit coupon while purchasing, the credit will be given back to you after a return. This credit is applied to whichever coupon is usable at the time.

Let’s Rehash the Key Aspects

All in all, Kohl’s return policy gives you a considerable amount of time to decide whether you want to reverse your order or not. For most items, this period is 180-Days whereas electronics and beauty products only have 30 and 60 days respectively. As long as you maintain the item’s original look, they cannot deny you a refund. Now you can use this knowledge to get as much profit out of your returns as possible.

Lastly, other return policies can assist you correct an ordered outcome with ease. You might want to browse what Zara and Lowe’s have to offer.

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