Ulta Return Policy | The Guide For Confident Shopping

Welcome to the ultimate guide on Ulta’s return policy, designed to make your shopping experience hassle-free. In today’s fast-paced world, knowing the ins and outs of a store’s return policy is essential. Let’s delve into this simplified breakdown of Ulta return policy, empowering you with the knowledge to shop confidently and stress-free.

Ulta Beauty understands the importance of customer satisfaction, offering a policy that caters to modern shoppers’ needs.

What is Ulta Return Policy?

Ulta stands out for having an exceptionally lenient Ulta return policy compared to other fashion and beauty retailers. Their return policy allows dissatisfied customers a 60-day window for returns or exchanges. Ulta ensures a full refund of the purchase price through the original mode of payment.

Typically, Ulta has been recognized for accepting returns beyond this time frame, albeit with refunds issued solely in the form of store credit. Returns of gifts are also eligible for exchanges or store credit.

Ulta Return Policy
Return Window
60 Days
Return Method
Return& Exchange Center
To Their Warehouse
Contact Info.
Official Website

How to Returns With or Without Receipt?

Returning items, with or without a receipt, can be hassle-free if you know the right steps. Whether you’ve got the receipt handy or not, stores like Ulta have processes in place to assist you with your return. Understanding the Ulta return policy can make your return experience quick and convenient:

  • With Receipt: If you’ve got your original receipt, packing slip, or order confirmation, returning items is simple. Just head to an Ulta store or get in touch with Ulta’s customer service to start the return process. Ulta will take care of the return and give you back the money you spent using your original payment method.
  • Without Receipt: If you don’t have a receipt, Ulta might still allow the return. They’ll try to find your purchase using your account info or the credit card you used for the buy. You might receive the refund as store credit.

Can I Return My Ulta Purchase After 60 Days?

Sure, if you follow Ulta’s rules, you can ask for a return. But instead of getting your money back, Ulta will give you credit to buy things from their store or a gift card. They won’t give your money back the way you paid. And if you got any gifts with your purchase, you must also give them back when you return stuff.

Note: Also, check our other blogs to know about Ulta’s other beneficial discounts such as Ulta Student and Employee discounts.

Is Opened Item Can Be Return in Ulta?

Ulta Beauty lets you bring back any items you buy from their store, whether they’re brand new or already used. So, if something doesn’t meet your expectations when you take it home, you can return it without much trouble.

However, they won’t take just anything in any condition. For instance, if you try to return something that’s partly used or completely used up, they’ll likely say no. It’s important to use good judgment when returning used items.

Like many other stores, Ulta has an important rule in their Ulta return policy: “Ulta Beauty can limit returns if they suspect the return policy is being misused.”

How to Return Ulta Purchase?

Bought something from Ulta Beauty’s app or website and need to return it. No worries! Ulta’s return policy gives you two options.

Return to the Store

Take the item back to an Ulta store. This is a quick way and you won’t pay for shipping. But before you go, check if your item qualifies for a return. Here’s what to do:

  1. Head to a nearby Ulta Beauty Store with your email order confirmation and the item you bought.
  2. If you don’t have the email, go to Ulta.com, print your purchase bill, and make sure the order number is clear.
  3. Ask the store staff for help with the return process.
  4. If you have all the original stuff, you’ll get a full refund.

Return Through Mail

You can also send back the item you want to return by mail. Just follow these steps to easily return your product:

  1. Check if your item fits Ulta’s return rules.
  2. Put the item in the same box it came in.
  3. Stick the return email label on the box.
  4. Send it to: “ULTA.com Returns Center, 1135 Arbor Drive, Romeoville, IL 60446”
  5. Use ground-only shipping.
  6. Once Ulta checks your package, they’ll email you.
  7. If your item qualifies, expect your refund in 7 to 10 days.

Remember, mail returns may take longer and you’ll cover the shipping cost. So be patient! If you want more details on Ulta return policy, keep reading.

Does Ulta Discard Returns That Haven’t Been Used?

Ulta Beauty doesn’t sell returned items to keep their brand good. They don’t allow selling used, broken, or old things. Instead, they teach their staff to check and throw away used, broken, or old things.

But, Ulta Beauty doesn’t say if they count anything leaving their store as used or have rules for what’s used, like open packages. So, they might throw away things that weren’t used. If you worry, check for items with a seal to be safe.

What is the Impact of Returns on Reward Points?

Ulta Beauty provides the Ultimate Rewards program, allowing you to accumulate points with every purchase for product redemptions upon signup. Yet, returning items might affect your rewards in the following ways:

  • When you return an item, Ulta Beauty deducts the rewards points earned from its purchase.
  • Additionally, if reward points were used for the initial purchase, Ulta refunds those points upon return.
  • It’s important to note that only the reward points corresponding to the returned items are lost, not the entire rewards earned from the purchase.

Ulta Exchange Policy

At Ulta, the process is pretty straightforward if you buy something and then have a change of heart. You’re given a generous time window specifically, a full 60 days to exchange the item. It doesn’t matter if you decide to swap it through the mail or by visiting one of their stores; the way they handle exchanges is very similar to how they manage returns.

What’s even more convenient is that at Ulta Beauty, you’re not stuck if you misplace your original receipt. They understand that things can get misplaced, so even without the receipt, you can still go ahead and exchange your purchased items hassle-free. This policy speaks volumes about their commitment to customer satisfaction, making it easier for you to make returns or swaps without unnecessary hurdles.

Ulta Exchange Policy
Exchange Period
60 Days
Exchange Method
In-store, Online, and By Calling

Ulta Refund Policy

If you buy something from Ulta and you’re not happy with it, you can bring it back and get your money back if you have the receipt. That means if you don’t like the product or it doesn’t work the way you thought it would, you can return it and get the money you spent back.

But let’s say you lose the receipt or can’t find it. Then it gets a bit tricky because, without the receipt, it’s hard for them to know exactly how much you paid. In this case, instead of giving you your money back, Ulta will give you store credit. Store credit means they’ll give you a kind of voucher or credit that you can use to buy something else from their store.

However, there’s a rule about this store credit. They’ll only give you credit for the lowest price that thing was sold for in the last 90 days. So, even if you bought it for a higher price, they’ll give you credit for the lowest price it was sold for recently. That way, you can use that credit to buy something else you like from Ulta.

Ulta Refund Policy
Refund Period
7-10 Days
Refund Method
Original Mode of Payment

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Frequently Asked Questions

1. Can I return something I already used to Ulta?

Sure, if you've used a product and want to return it to Ulta, you totally can! Just make sure you bring along the original receipts and packaging, and you're all set.

2. Can I return Ulta items if I don't have the receipt?

Sure, you can bring back stuff to Ulta even if you don't have the receipt. You'll need to give them your Ultimate Rewards Member ID, or they can find your order if you bought it from Ulta's website.

3. How much time does it take to receive my money back from Ulta for a return?

It usually takes about 7 to 10 days to get your money back for a returned item.

4. If I exchange the item for a similar one, will it cost anything?

Exchanging your item for one that's alike won't require you to pay anything.

Last Thoughts: To Return or Not To Return?

Ulta return policy is a testament to its commitment to customer satisfaction in the modern retail landscape. By offering simplicity and convenience, Ulta empowers customers to shop with confidence, knowing they have the flexibility to return products when needed.

Whether you’re experimenting with new beauty products or encountering unforeseen circumstances, the return policy is designed to support your needs. Armed with this understanding, you can shop at Ulta with peace of mind, knowing that a hassle-free return process is there to ensure your satisfaction.

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