Urban Outfitters Return Policy | What Can You Actually Return?

Did you by chance receive a pair of shoes instead of a beanie? While mishaps are uncommon they do occur. Let Urban Outfitters return policy make amends. Urban Outfitters creates a remarkable blend of culture and fashion. Apart from wearables, it provides a diverse range of accessories and home decoration props. As much as it can help enrich your lifestyle, there is always scope for dissatisfaction.

If you are unhappy with your item, you can return it and get your expenses back. Through this guide, you can skim past the limitations of exceptions and criteria. Keep reading for accurate information.

What is Urban Outfitters Return Policy?

You should know that Urban Outfitters return policy allows returns within 30 days of the purchase date. Secondly, the item should be unopened with the tags and seals (hygiene, electric) still intact. The original packaging is just as important.

Furthermore, they are not likely to accept your return if the item is no longer saleable. Returns without a receipt are ineligible and thus you do not get a refund. Inaccurate or defective items are also in the same boat as functioning items.

Urban Outfitters Return Policy
Return Window
30 Days
Return Method
Online & In-Store
Contact Info.
Official Website
Urban Outfitters

Are Returns After 30 Days Possible?

Urban Outfitters asserts that you return within 30 days so the item remains as good as new. But if you missed the deadline, you can still make the return, just not for a refund. You can get a merchandise credit if your item is returned after 30 days.

This credit is applicable to all its stores and website. Keep in mind there is no point in returning after a year as they might not issue anything of this sort. Exchanges after 30 days will cost you.

Urban Outfitters Return Policy

How Does Urban Outfitters Accept Returns?

Specifically, there are two ways in total to return your item with Urban Outfitters return policy. You can either mail your product by requesting it online or do it yourself at one of its store locations. Let’s discuss each of them in detail.

Order a Return Online 

In order to return an item digitally, you need to be aware of certain steps. Note that almost all such returns incur a restocking fee of $5.

  1. Log in to your UO account and expand the order history page.
  2. Select the items you wish to return and click on the “Create a Return or Exchange” option.
  3. Subsequently, follow the prompts to receive a pre-paid shipping label.
  4. They will also e-mail you this label. Pack your stuff securely along with the tags.
  5. Remove the original shipping label before attaching the return label.
  6. Either opt for a pickup or a drop-off at any facility of your assigned carrier.

You can also return items purchased online at a physical store. Tale the packing slip, physical copy of the order summary page or the confirmation e-mail and other relevant information, and the store associates will process your return.

Urban Outfitters Return Policy In-Store

This method is not as time-consuming as its counterpart. Firstly, take the item and the original receipt to a nearby UO store and request a return. Make sure your item is not opened, washed used in any way. You cannot ask for a refund or exchange if you do not have the receipt.

Following this, they will examine your item for any damage. If all is good they will start the refund process. You can call at a store and ask for the opening hours then proceed accordingly.

Tricky Furniture Returns Explained

Furniture is as hard to manage as it is heavy. You can return such items within 30 days of the delivery date. There should be no external damage to it unless it was caused due to any defects. In the latter case, Urban Outfitters return policy lets you use the one-year warrant to return for free.

Stores do not accept furniture returns. Certain objects might incur a restocking fee which can be known from the product details page. You have to bear the shipping cost and ensure the item is protected during transport. Made-to-order customized items cannot be returned.

Urban Outfitters Just Dropped Four New Furniture Collections

Urban Outfitters Holiday Return Policy

Urban Outfitters lets loose during the holiday season. They extend their return window for a Christmas special. Any item bought between November 1st, 2023 and December 24th, 2023 is eligible for return/exchange until February 29th, 2024.

Additionally, all the rest of the return policy terms and conditions still apply here. If you make the return after the last date with the original receipt, you can get a gift card for the original price.

Other stores give considerable holiday extensions just like this. You might want to learn about Forever 21 Return Policy.

Urban Outfitters Return Policy Exceptions 

There are certain items and scenarios that enable Urban Outfitters to reject your return application. Firstly, made-to-order items, items purchased at a sale-on-sale discount, and any sale items ending in $0.95 are non-returnable. Besides this,

  1. Swimwear and intimates that are worn, without the original packaging and tags are non-returnable.
  2. Due to hygiene reasons underwear and face masks cannot be returned.
  3. Refrain from wearing shoes outside if you wish to return them.
  4. Earrings and gift cards also cannot be returned.

Urban Outfitters Return Policy Without Receipt

The importance of receipts cannot be emphasized enough. But it is possible to lose it in a matter of days. In such cases, you can take your ID proof and order details (online orders) to the store associates. They will try their best to track your order with the information at hand.

However, often times you will store credit instead of a refund. There is no chance of returning damaged goods without a receipt.

Urban Outfitters Exchange Policy

The exchange process and requirements are exactly similar to that if its return policy. Moreover, you have 30 days from the delivery date to exchange your item. It should be in a saleable condition.  Exchange requests made after this time period are chargeable. It might take 14 days to process an exchange.

Urban Outfitters Exchange Policy
Exchange Window
Within 30 Days
Exchange Method
Online & In-Store

The item you want should be available in the store you request your exchange. Therefore, it is in your best interests to know when does Urban Outfitters restock.

Fee / Bond Refund Information

Urban Outfitters Refund Policy

Once your item is checked for any deviation from the Urban Outfitters return policy, they will issue a full refund. It might take 1-3 business days for it to reflect in your account. For online orders, it takes 14 days more to process and issue a refund.

Returns without a receipt get a merchandise credit as a refund. Lastly, your refund goes in the original mode of payment only. Stay in touch with their customer support to receive proper guidance.

Urban Outfitters Refund Policy
Refund Period
Within 1-3 Business Days
Refund Method
Original Mode of Payment

Frequently Asked Questions

1. Can I cancel my order at Urban Outfitters?

Yes but it is only possible if your product has not shipped yet. You should see a cancel button in the order history page if it is not too late.

2. Can I exchange furniture after purchase?

No, Urban Outfitters does not accept the exchange of furniture once the purchase is made.

3. Are the original shipping charges refundable?

No, as per their policy Urban Outfitters does not provide a refund for the original shipping and handling charges.

4. Does Urban Outfitters charge for returns from the UK?

No, returns made from the UK are totally free. You do not have to pay any fee for the shipping label.

Make a Return They Cannot Refuse

To summarize, Urban Outfitters return policy does not wait for very long before you make the return. You have about 30 days from the purchase date to return your item for a full refund. You can take your time but the refund will not be as worthy. In addition, you can track the progress of your return by the tracking e-mail they send you. Follow the instructions attentively to make a successful return.

Urban Outfitters is renowned for their appreciation of creative and artistic talent. They wish to inspire the aspiring youth with their products. As a result, they give Employee and Student Discount.

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