Home Depot is the top choice and preference for buying home appliances, furniture, power tools, and many more. But what if your item from Home Depot is not the same as you expected? Regardless of how much trust you put in, knowing about the Home Depot return policy will surely help you avoid any unfortunate experiences.
If you have accidentally bought the wrong item or tool for your home improvement project, or sometimes things don’t work the way they should. In this article, you will learn everything necessary for a successful return to Home Depot.
What is Home Depot Return Policy?
Imagine you have bought something from Home Depot and it’s not the way you have expected it to be. What will you do in that situation? Well, Home Depot offers a returns and exchange policy for its customers in a very easy and handy way to help them save their money. For most of the products, Home Depot return policy gives its customers a 90-day return window from the date of the item purchase.
If you bought an item with your Home Depot Credit Card, Home Depot Commercial Revolving Charge, or Home Depot Commercial account, you’ll have up to 365 days to return it.
Ways to Return Home Depot Purchase
There are many convenient ways to return your product at Home Depot. You can choose whichever you find the most convenient and comfortable for you. Your priority should be returning the product before the deadline which is 90 days from the date of purchase. So, you may return your merchandise using the following ways.
There are two methods to return your products with the Home Depot return policy.
In-store Returns
You can visit their nearest store and make a return although, for a smoother return, you must know a few things like:
- Make your return within 90 days.
- Bring your original purchase receipt with your returned product.
- Take along a valid ID with you.
- Bring the card you used for your purchase.
This proof of purchase will help prove your identity along with the authenticity of your purchase. You will also be required to point out your reason for the return, your reason will also determine your return approval.
Online Returns
You can choose to return your items online if for any reason, visiting the store is not possible. Just follow the mentioned steps.
- Log in to your account
- Go to the Return items option (at the bottom)
- Select the item you want to return.
- You will receive a shipping label in your email (for eligible items only)
- Print this label and attach it to your package.
- You can either drop this package at any of the nearest UPS stores or schedule a pick-up by calling their customer service at 1800-430-3376.
Can I Return Home Depot Design Center Purchase?
Yes, but the Home Depot return policy also states that products purchased from a Home Depot design center can only be returned to the design center. Any products purchased from offline stores or official website cannot be returned to the design center.
Do I Have to Pay for Home Depot Returns?
No, Home Depot offers free returns on both online and in-store purchases. One easy way is to take your item back to any local Home Depot store and get a refund or exchange it with something else. You’ll need your receipt or shipping confirmation mail.
Apart from Home Depot return policy, you can also see and explore our other guides like Costco and Walmart return policy to make a successful return to your purchase in case of any queries or issues. If you’re not satisfied with your purchase seek to return it.
Home Depot Returns Without Receipt
You want to return an item but your receipt is missing? No need to panic and worry. You may still be able to return your purchase at Home Depot. You can simply go to the store and ask the concerned person to check the records which will reflect your purchase which you have done from a debit or credit card.
Don’t forget, the records for your debit or credit card will only be in their system records for 30 days. So Home Depot returns without receipts are only possible if the purchase was made within the past 30 days.
If the product you want to return was purchased with cash then the most likely scenario for this is you will get store credit in return or even a Home Depot Gift card. You should also carry your valid ID this will only help you prove your case.
Home Depot Return Policy Exceptions
If you want to return your product it’s very important to know the exceptions before the return process. You will get all the information about which product is not allowed to be returned under the Home Depot return policy.
Most items you purchase from Home Depot have a 90-day return policy. There are exceptional products that will have a 30-day return policy. Check out the list for information on the same.
- Furniture
- Area Rugs
- Generators
- Gas-Powered product
- Televisions and Computers
Non-Returnable Items at Home Depot
Most of Home Depot’s products can be returned within a designated period for a full refund with no questions asked. However, there are a few items that can’t be returned as outlined in Home Depot return policy:
- Utility trailers
- Floral arrangements and cut flowers
- Whole-house and stationary generators
- Labor, delivery, and/or installation services
- Product samples
- Gift cards or store credit
- Custom blinds that are not identified as “Guaranteed to Fit”
- Custom products from the Home Depot Design Center
What are the Return Periods at Home Depot?
Return periods vary greatly depending on the type of merchandise purchased. Some items must be returned within 48 hours while other items can be returned within a year for a full refund. The varying return periods within the Home Depot return policy and accompanying merchandise are all outlined below.
Returned in 48 Hours: Appliances have the smallest return window. Any major appliances purchased through Home Depot must be returned within 48 hours from the date and time of purchase to receive a full refund. Major appliances are:
- Dishwashers
- Microwaves
- Refrigerators
- Washers
- Dryers and ranges
Returned in 30 Days: A small set of items need to be returned within 30 days to receive a full refund. These items are as follows:
- Gas Powered Equipment & Trailers
- Generators (that are not whole-house generators)
- Consumer electronics (TVs and computers)
Returned in 365 Days: There are only a few items that can be returned within a full year for a complete refund. The following items can be returned within 365 days from the date of purchase. Any item purchased with:
- Home Depot Consumer Credit Card
- Home Depot Pro Xtra Credit Card
- Home Depot Commercial Account
Will Home Depot Refund Shipping Charges?
However, refunds on shipping charges are only possible if you receive a wrong or defective item under the Home Depot return policy. Otherwise, delivery and handling fees are non-refundable. Make sure to return all components to get a full refund.
To help you know more about additional discounts and offers at Home Depot, we have created guides on some discounts where consumers like you want to shop and hope to take benefits. Home Depot offers Employee and Military discounts as well. It might be of use if you read and explore more about them.
Home Depot Exchange Policy
When you make your return, then making an exchange is one of the options under the Home Depot return policy. Exchanging products is a very easy case. Home Depot allows you to exchange your returned product with the same product in-store.
You can’t buy another product in exchange. Even if you are willing to pay extra. Exchange is only possible once you complete your Return process. The product will be exchanged for the same product. A refund is your alternative when you don’t want to exchange your product.
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Home Depot Refund Policy
Home Depot has a very clear and straightforward refund policy. Your refund will take place in the same method you used to make your purchase, i.e same mode of payment.
For example, If the item is purchased with cash then you’ll receive a refund in cash. When your product turns out to be defective then you will be refunded along with the shipping charges. You will need to pack the product in its original packaging to make your return and get a full refund.
Store Credit |
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Frequently Asked Questions
1. Can I return major appliances?
Yes, but be very careful with this as they will only take back the appliance if it’s defective.
2. Can I return flowers or plants in Home Depot return policy?
Yes, they will unconditionally guarantee all tropical, house, and landscape plants (only perennials, trees, and shrubs) for one year.
3. Do I need to pay restocking fees?
The only items that might incur a restocking fee are Special Order returns or cancellations. Be prepared to pay a 15% restocking fee on these items.
4. Are their exceptions to the 90 days return?
Yes, there are. Items like furniture, mattresses, area rugs, etc all have a different time window for returns.
Conclusion
Home Depot has a customer-friendly return policy to provide convenience and satisfaction for the customers. With a generous 90-day return window for most items, customers can have peace of mind and flexibility when making purchases. Customers need to be aware of any exceptions or special considerations. Overall, Home Depot return policy prioritizes the needs of its customers and strives to make the return process convenient and hassle-free.